Plugin Support
Jeremy
(@jeremrm)
Hello @kajari79,
We sincerely apologize for the delay and the inconvenience this has caused. We’ve checked and can confirm that our team has already addressed your concerns in the ticket.
Looking forward to helping you there.
Sorry to say that, after a long waiting I get response. Anyway, my PRO subscription has been cancelled. Now you can tell me please how long it takes to refund my money in my account ? Another query is, will PRO features be automatic disable from my website or I have to need manually do that ?
Plugin Support
Jeremy
(@jeremrm)
Hello @kajari79,
The same shall be reflected in your payment source in 5-7 business days if you’re using a credit card. Refunds might take up to 30 days to appear on your statement if a debit card is used. For PayPal, it’s always almost instant.
Some PRO features that requires connection to your Rank Math account will be deactivated right away. Other features will remain until you remove the PRO plugin.
Hope that helps.
Can you tell me, My refund process initiate or not ? I paid through my Credit Card.
Hello @kajari79,
We have processed the refund from our end. Please note that refunds for international transactions can take up to 10 days to appear for credit cards.
Thank you.
