Not compatible with W3 Total Cache

  • Resolved seancasey

    (@seancasey)


    2 years, 7 months ago

    Since the latest update of Ninja Forms, my forms do not send. When I disabled W3 Total Cache, the Ninja Forms sent. So there is definitely a compatibility issue with the latest update. Any advice on how to use both W3 Total Cache and Ninja Forms??

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Shaylee

    (@shayleehansen30)

    2 years, 7 months ago

    I completely understand your frustration with this compatibility issue, and I’m sorry for any inconvenience it has caused you. It can indeed be frustrating when things don’t work as expected.

    In this situation, I highly encourage you to reach out to our support team for further assistance. Our support is available to help you resolve this issue, and the best part is it’s completely free. They can provide more personalized guidance and work with you to find a solution that works seamlessly with both Ninja Forms and W3 Total Cache.

    Your feedback is valuable to us, and we want to ensure that you have the best experience possible with our products. Please don’t hesitate to contact our support team so that they can assist you in resolving this matter promptly.

    Plugin Support Mia

    (@xmiax)

    2 years, 7 months ago

    Hi Sean. We’re waiting on the form export and W3TC settings export. JUst wanted you to know in case you weren’t getting the emails from our support system.

    Thanks!

    Mia

    Plugin Support Mia

    (@xmiax)

    2 years, 7 months ago

    This has been resolved and the user’s forms are now working. The issue was that their W3TC were set to minify javascript which can sometimes be problematic for any plugin, not just Ninja Forms. With Ninja Forms js files combined with other js on the page and minified the forms would not load. W3TC offers a way to disable minification for js files because of problems like this. Other caching solutions do too. In case anyone else finds this post, this is what the user had to add to W3TC’s minification exclusion list:

    wp-content/plugins/ninja-forms/assets/js/*
    wp-content/plugins/ninja-forms/assets/*
    wp-content/plugins/ninja-forms/assets/js/lib/*
    wp-content/plugins/ninja-forms/config-wrap-start-default.js
    wp-content/plugins/ninja-forms/assets/js/nfLocaleConverter.js
    wp-content/plugins/ninja-forms/assets/js/min/*.js
    wp-content/plugins/ninja-forms/assets/js/min/controllers/*.js
    wp-content/plugins/ninja-forms/assets/js/min/models/*.js
    wp-content/plugins/ninja-forms/assets/js/min/views/*.js

    Mia

    • This reply was modified 2 years, 7 months ago by Mia.
    Shaylee

    (@shayleehansen30)

    2 years, 7 months ago

    Woohoo!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Not compatible with W3 Total Cache’ is closed to new replies.