No transactions in Google analytics

Resolved emir55555
(@emir55555)

5 years, 3 months ago

Hi,

Problem: Transactions and any data of them won’t appear in Google Analytics. Everything shows up in GA except for the transactions.

What i’ve tried:
– Install Tatvic Enhanced e-commerce plugin.
– Implementing enhanced e-commmerce manually through Google Tag Manager (didn’t track anything so I paused it in Google tag manager).

Any help is very much appreciated.

Kind regards,

Emir

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Fabien
(@f4b06)

5 years, 3 months ago
Hi Emir,

I have the same issue, ans it’s because the gtag is not loaded on the order confirmation page.

https://prnt.sc/wg7b0a

I didn’t find the solution for the moment…

Regards,

Fabien
- This reply was modified 5 years, 3 months ago by Fabien.
Thread Starter emir55555
(@emir55555)

5 years, 3 months ago

Hi Fabien,

Thanks for your reply.
That doesn’t seem to be the problem on my website.
See example below:

https://drive.google.com/file/d/1LrzwjghGkmA6jq3Cep8kVSvwUGWx58pF/view?usp=sharing

Any more ideas are welcome.

Kind regards,

Emir

Thread Starter emir55555
(@emir55555)

5 years, 3 months ago

Nevermind, i’ve let someone else fix it for me. He used a different tool. Thnx anyways.

Plugin Author Conversios
(@tatvic)

5 years, 3 months ago

Hi there,

@f4b06 We have had a look at the shared screenshot and observed that the test order(3824) was placed while you were logged in as an admin.

Just FYI, the data do not get tracked by the plugin when a user is logged in as an admin in the same browser window.

Also, we would like to share that we had looked at the store becot-minot.fr and observed that the tracking is working fine via Tatvic.

So, here if you would like to test the tracking, we suggest placing a test order in a different browser(where you are not logged in as an admin) or in incognito mode.

Hope the above helps.

Thanks & Regards,
Tatvic Analytics.

Viewing 4 replies - 1 through 4 (of 4 total)

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