No support

I do not know why, but my last review (negative) disappeared after I received a message from nikeo (and Ipstenu).. well: Hello nikeo: I am fully aware that I am in the review section, where I reported a lack of support in the forum, obvious, you do not realize it? I gave a note and explained the reason .. I understand that the product is free, but it does not change the need I have to make it productive .. and for that I need support .. if I’m cause you problems, I apologize, I will not use the theme ..