No response after support request – Using Essential version

  • Resolved Dave

    (@airdaveit)


    10 months, 2 weeks ago

    Hi BasePress team,

    I hope you’re well. I’m reaching out because I submitted a support request more than a week ago using the “Contact Us” form in the BasePress Pro plugin, but I haven’t received any response yet.

    I’m currently using the Essential version (active license), so I was expecting at least a confirmation or follow-up. Unfortunately, I also didn’t receive a copy of my ticket, and the issue I described was quite technical, which makes it difficult to rewrite from scratch.

    I totally understand that delays can happen, but I’d really appreciate an update or at least confirmation that the ticket was received.

    Thanks in advance for your support!
    Best regards,
    Dave

Viewing 1 replies (of 1 total)
  • Plugin Author BasePress

    (@codesavory)

    9 months, 3 weeks ago

    Dave, your issue was regarding the custom code third party site suggested – with regarding PHP warnings. The latest version of the plugin published two weeks back covers that and issue should be resolved now.

    Thanks

Viewing 1 replies (of 1 total)

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