No puedo hacer uso de mi licencia pro

Hi @carlota2912

Thanks for reaching out to Sensei support.

We primarily provide support in English. So, for now, I’ll be replying in English, but you can respond to me in your language and I’ll enter your messages into Google Translate, I hope that’s ok.

It looks like there is a problem with the Spanish Sensei LMS website, which is not letting users download the Sensei Pro plugin. Could you remove the /es from the URL and attempt to download it again? If that doesn’t work, make sure to change the language selector in the footer of the SenseiLMS.com main website to the English site. Once you’ve done that, click the download button again.



Regarding contacting us for support, since you are a paid customer, you can log in to your Sensei LMS account and send us an email using this contact form: https://senseilms.com/contact/.

Let us know how that goes!

@carlota2912 Glad to hear the download issue is resolved!

Regarding your quiz creation problem, since you’re a paying customer, the best way to get dedicated support for this is to send us an email using this contact form: https://senseilms.com/contact/. This will allow us to investigate the specific error message you’re seeing (“Los ajustes y preguntas del cuestionario no se pudieron actualizar. Las respuesta no es una respuesta JSON válida.”) and provide more specific assistance.

As per WordPress support guidelines (https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products), we handle commercial product support through our direct channels.