No password reset option

I purchased a theme several months ago that had this included with it as a recommended plugin… unfortunately its locked with a password but it was not set by us but perhaps the website that created the theme?

There’s no record of there ever being one and now that I want to use that plugin to start doing backups, it will not let me go anywhere. I tried the wp-config “fix” but it made no change at all still locked. I read that you can’t uninstall / reinstall to fix.

Is there not a way to email a password reset rather than having to pay a technician to unlock it?