No order details

  • Resolved luketapis

    (@luketapis)


    9 months, 2 weeks ago

    Since I changed my paypal acc. I can’t see any order details beside Order Nuber.

    No name, address even email. Just an order number. I already asked woocommerce support if this is related with their plugin but I was told that this is due paypal plugin.

    How to solve it?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    9 months, 2 weeks ago

    but I was told that this is due paypal plugin

    When WooCommerce sees that you’re using one of our plugins, their automatic response is that it’s our plugin’s fault.

    The PayPal plugin doesn’t control how data is displayed on the order details page or how data gets saved to the WooCommerce order object. If you perform a search you will see there are quite a few threads where order data isn’t showing on the order details page. It’s never been because of an issue with our plugins.

    If you’re using a REDIS cache plugin, you should start there.

    Thanks

    Thread Starter luketapis

    (@luketapis)

    9 months, 2 weeks ago

    I don’t have REDIS plugin.

    Any other tips how to fix it?

    Plugin Author Payment Plugins

    (@mrclayton)

    9 months, 2 weeks ago

    Any other tips how to fix it?

    You will need to use process of elimination to see which plugin is causing that behavior. Ideally, you have a stagings site where you can re-create this issue. From there, start disabling plugins one by one and testing until the issue isn’t present.

    As noted in a similar thread you created about a month ago, if you login to your PayPal account the billing and shipping address info will be present. That means the address data is present on the order object at the time of payment.

    Kind Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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