Need to fix this

Resolved WebCityAz
(@dawnwidmayer)

1 year ago

Reviewing over the site, it is loading on our end, however it took a few moments to load. The error log of the site shows the plugin Cleantalk is encountering issues accessing a script while the site was slow to respond. However at this time, the site is responding much faster and the error log has not reported any further issues attempting to access a script for CleanTalk. Its likely there was a temporary connectivity issue with Cleantalks remote bot detector script that was causing the site to not respond in a timely manner.

Script file is not accessible:https://moderate.cleantalk.org/ct-bot-detector-wrapper.js [11-Apr-2025 18:43:07 UTC] Cleantalk\Common\Enqueue\Enqueue errors: [11-Apr-2025 18:43:07 UTC] Script file is not accessible:https://moderate.cleantalk.org/ct-bot-detector-wrapper.js [11-Apr-2025 18:43:07 UTC] Cleantalk\Common\Enqueue\Enqueue errors: [11-Apr-2025 18:43:07 UTC] Script file is not accessible:https://moderate.cleantalk.org/ct-bot-detector-wrapper.js

The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)

Plugin Support eugenecleantalk
(@eugenecleantalk)

1 year ago

Hello @dawnwidmayer.

We need additional details about your website. Please contact us via our private Ticket System and add there a link to this topic: https://cleantalk.org/my/support/open.

Plugin Support eugenecleantalk
(@eugenecleantalk)

1 year ago

We have received ticket #48452 from you. Let’s continue our communication there.

Thread Starter WebCityAz
(@dawnwidmayer)

1 year ago

FIXED. Awesome amazing support. Thank you for fixing so quickly and following up with me.

Plugin Support amagsumov
(@amagsumov)

1 year ago

We are glad to know the issue is solved!

We would be very grateful if you could leave us your feedback on the WordPress forum:
https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/

Thank you.

neilbags
(@neilbags)

1 year ago

Hi, I also seeing this issue intermittently on one of my sites. Can you share the fix please?

Plugin Support amagsumov
(@amagsumov)

1 year ago

Hello @neilbags,

Please reinstall the plugin from this archive: https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip.

This guide will help you (Manual Update): https://cleantalk.org/help/update-wordpress.

Does it help?

neilbags
(@neilbags)

1 year ago

@amagsumov thanks i’m testing this fix now

neilbags
(@neilbags)

1 year ago

@amagsumov This didn’t appear to help. I’m still seeing these errors in my logs and intermittent 504 errors in my monitoring.

I didn’t remove the existing plugin before installing the fix, is that strictly necessary? (I can’t see why it would be). I am on 6.54.99-fix and did restart php to remove any existing processes.

Thanks

neilbags
(@neilbags)

1 year ago

Also I do have 6.54 on dozens of other sites without an issue. The only difference I can see right now is this site is on php 8.2 and most of the others are on 8.1

Plugin Support katereji
(@katereji)

1 year ago

Hello @neilbags.

Could you please contact us via our ticket system so we can gather more info concerning the issue?

neilbags
(@neilbags)

12 months ago

@katereji

Done, ticket 48524

Plugin Support dimitrycleantalk
(@dimitrycleantalk)

12 months ago

Hello,

Thank you. We have received your ticket in our system, let’s continue our conversation there.

Viewing 12 replies - 1 through 12 (of 12 total)

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