My website is down

@dohadudes – If you have FTP access, there are two relatively easy ways you can fix this.

1) First way

Go to FTP and navigate to the wp-content/themes/ directory of your installation.

In that folder, you should also see a subdirectory called evolve – that is the evolve theme.

Do you also see another subdirectory with a different theme name? Ideally you should see something like twentyseventeen or twentysixteen (one of the default themes that come with a wordpress installation).

If so, in FTP, change the NAME of evolve — you can just change it to “evolveX” for now. Any name other than “evolve” will do.

That will cause your wordpress installation to revert to the default theme (let’s say twentyseventeen). That’s because it won’t be able to find “evolve” with the changed name.

Your site should be up and running now, but with the different, default theme.

Now log into the site, leaving the different theme active.

Go back to FTP and change the “evolve” directory back to what it was. Don’t worry, it won’t break your site, because your site is now running twentyseventeen or whatever other theme it has reverted to.

Now, while you are still running the alternate theme, go ahead and complete the evolve upgrade. You should be able to navigate to “Appearance/themes” in the WP Dashboard and see the option to update evolve there.

Go ahead and update; and then once it is updated, you can reactivate evolve.

2) Second way

Leave everything in place, but via FTP navigate to find the file at
/wp-content/themes/evolve/inc/admin/customizer/customizer.php

Open that file, and at line #1142, make this change:
change:

evolve_call_customize_register();

to:

if ( is_customize_preview() ) {
    evolve_call_customize_register();
}

That is the line that fixes the code that is breaking your site, so correcting that will bring the site back up with evolve still running.

Once you do that you should go ahead and do the update to version 3.9.8 from your wp dashboard.

• This reply was modified 7 years, 7 months ago by Abigailm.
• This reply was modified 7 years, 7 months ago by Abigailm.
• This reply was modified 7 years, 7 months ago by Abigailm.
• This reply was modified 7 years, 7 months ago by Abigailm.