My Account links not working

Resolved

(@missdays)

Hi everyone, I think I have done something while I was setting things up with different pages and URLs.

My Account page on WooCommerce doesn’t let me see anything apart from the Dashboard. When I click anything else, it keeps showing me the dashboard though the URL evolves to my-account/downloads or whatever it is I’m checking. I have another members plugin (Ultimate Member) which I have deactivated and the problem is still the same. Any idea what might be wrong? Any shortcode I messed up or missed?

Many thanks for your help!

Here’s the system report:


### WordPress Environment ###

Home URL: https://www.ukvetmove.com
Site URL: https://www.ukvetmove.com
WC Version: 3.3.5
Log Directory Writable: ✔
WP Version: 4.9.6
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_GB

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.2.5
PHP Post Max Size: 512 MB
PHP Time Limit: 120
PHP Max Input Vars: 8000
cURL Version: 7.54.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
Max Upload Size: 512 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 3.3.5
WC Database Prefix: wpb3_
MaxMind GeoIP Database: ✔
Total Database Size: 15.39MB
Database Data Size: 13.47MB
Database Index Size: 1.92MB
wpb3_woocommerce_sessions: Data: 0.34MB + Index: 0.02MB
wpb3_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
wpb3_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
wpb3_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.01MB
wpb3_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
wpb3_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.01MB
wpb3_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
wpb3_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
wpb3_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
wpb3_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
wpb3_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
wpb3_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
wpb3_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
wpb3_woocommerce_log: Data: 0.00MB + Index: 0.00MB
wpb3_chained_choices: Data: 0.00MB + Index: 0.00MB
wpb3_chained_completed: Data: 0.02MB + Index: 0.00MB
wpb3_chained_questions: Data: 0.00MB + Index: 0.00MB
wpb3_chained_quizzes: Data: 0.00MB + Index: 0.00MB
wpb3_chained_results: Data: 0.00MB + Index: 0.00MB
wpb3_chained_user_answers: Data: 0.00MB + Index: 0.00MB
wpb3_commentmeta: Data: 0.01MB + Index: 0.01MB
wpb3_comments: Data: 0.01MB + Index: 0.01MB
wpb3_connections: Data: 0.02MB + Index: 0.02MB
wpb3_connections_address: Data: 0.02MB + Index: 0.03MB
wpb3_connections_date: Data: 0.02MB + Index: 0.00MB
wpb3_connections_email: Data: 0.02MB + Index: 0.00MB
wpb3_connections_link: Data: 0.02MB + Index: 0.00MB
wpb3_connections_messenger: Data: 0.02MB + Index: 0.00MB
wpb3_connections_meta: Data: 0.02MB + Index: 0.03MB
wpb3_connections_phone: Data: 0.02MB + Index: 0.03MB
wpb3_connections_social: Data: 0.02MB + Index: 0.00MB
wpb3_connections_terms: Data: 0.02MB + Index: 0.03MB
wpb3_connections_term_meta: Data: 0.02MB + Index: 0.03MB
wpb3_connections_term_relationships: Data: 0.02MB + Index: 0.02MB
wpb3_connections_term_taxonomy: Data: 0.02MB + Index: 0.03MB
wpb3_et_bloom_stats: Data: 0.14MB + Index: 0.02MB
wpb3_et_social_stats: Data: 0.00MB + Index: 0.00MB
wpb3_ewwwio_images: Data: 0.09MB + Index: 0.06MB
wpb3_learndash_user_activity: Data: 0.00MB + Index: 0.01MB
wpb3_learndash_user_activity_meta: Data: 0.00MB + Index: 0.01MB
wpb3_links: Data: 0.00MB + Index: 0.00MB
wpb3_mailerlite_forms: Data: 0.00MB + Index: 0.00MB
wpb3_options: Data: 2.20MB + Index: 0.10MB
wpb3_postmeta: Data: 1.70MB + Index: 0.25MB
wpb3_posts: Data: 3.81MB + Index: 0.09MB
wpb3_smush_dir_images: Data: 0.00MB + Index: 0.00MB
wpb3_termmeta: Data: 0.02MB + Index: 0.01MB
wpb3_terms: Data: 0.01MB + Index: 0.02MB
wpb3_term_relationships: Data: 0.01MB + Index: 0.02MB
wpb3_term_taxonomy: Data: 0.01MB + Index: 0.01MB
wpb3_usermeta: Data: 0.02MB + Index: 0.02MB
wpb3_users: Data: 0.00MB + Index: 0.01MB
wpb3_wc_download_log: Data: 0.00MB + Index: 0.00MB
wpb3_wc_webhooks: Data: 0.00MB + Index: 0.00MB
wpb3_wfBadLeechers: Data: 0.00MB + Index: 0.00MB
wpb3_wfBlockedCommentLog: Data: 0.00MB + Index: 0.00MB
wpb3_wfBlockedIPLog: Data: 0.00MB + Index: 0.00MB
wpb3_wfBlocks: Data: 0.00MB + Index: 0.00MB
wpb3_wfBlocks7: Data: 0.00MB + Index: 0.00MB
wpb3_wfBlocksAdv: Data: 0.00MB + Index: 0.00MB
wpb3_wfConfig: Data: 0.39MB + Index: 0.01MB
wpb3_wfCrawlers: Data: 0.00MB + Index: 0.00MB
wpb3_wfFileChanges: Data: 0.00MB + Index: 0.00MB
wpb3_wfFileMods: Data: 2.45MB + Index: 0.53MB
wpb3_wfHits: Data: 0.45MB + Index: 0.14MB
wpb3_wfHoover: Data: 0.00MB + Index: 0.00MB
wpb3_wfIssues: Data: 0.00MB + Index: 0.00MB
wpb3_wfKnownFileList: Data: 1.22MB + Index: 0.16MB
wpb3_wfLeechers: Data: 0.02MB + Index: 0.03MB
wpb3_wfLiveTrafficHuman: Data: 0.00MB + Index: 0.01MB
wpb3_wfLockedOut: Data: 0.00MB + Index: 0.00MB
wpb3_wfLocs: Data: 0.00MB + Index: 0.00MB
wpb3_wfLogins: Data: 0.05MB + Index: 0.02MB
wpb3_wfNet404s: Data: 0.00MB + Index: 0.00MB
wpb3_wfNotifications: Data: 0.04MB + Index: 0.01MB
wpb3_wfPendingIssues: Data: 0.00MB + Index: 0.00MB
wpb3_wfReverseCache: Data: 0.00MB + Index: 0.00MB
wpb3_wfScanners: Data: 0.00MB + Index: 0.01MB
wpb3_wfSNIPCache: Data: 0.00MB + Index: 0.00MB
wpb3_wfStatus: Data: 0.08MB + Index: 0.04MB
wpb3_wfThrottleLog: Data: 0.00MB + Index: 0.00MB
wpb3_wfVulnScanners: Data: 0.00MB + Index: 0.00MB
wpb3_wpbdp_form_fields: Data: 0.00MB + Index: 0.00MB
wpb3_wpbdp_listings: Data: 0.00MB + Index: 0.00MB
wpb3_wpbdp_logs: Data: 0.00MB + Index: 0.00MB
wpb3_wpbdp_payments: Data: 0.00MB + Index: 0.01MB
wpb3_wpbdp_plans: Data: 0.00MB + Index: 0.00MB
wpb3_wp_pro_quiz_category: Data: 0.00MB + Index: 0.00MB
wpb3_wp_pro_quiz_form: Data: 0.00MB + Index: 0.00MB
wpb3_wp_pro_quiz_lock: Data: 0.00MB + Index: 0.00MB
wpb3_wp_pro_quiz_master: Data: 0.00MB + Index: 0.00MB
wpb3_wp_pro_quiz_prerequisite: Data: 0.00MB + Index: 0.00MB
wpb3_wp_pro_quiz_question: Data: 0.00MB + Index: 0.00MB
wpb3_wp_pro_quiz_statistic: Data: 0.00MB + Index: 0.00MB
wpb3_wp_pro_quiz_statistic_ref: Data: 0.00MB + Index: 0.00MB
wpb3_wp_pro_quiz_template: Data: 0.00MB + Index: 0.00MB
wpb3_wp_pro_quiz_toplist: Data: 0.00MB + Index: 0.00MB
wpb3_yoast_seo_links: Data: 0.11MB + Index: 0.03MB
wpb3_yoast_seo_meta: Data: 0.01MB + Index: 0.01MB

### Post Type Counts ###

amn_exact-metrics: 1
amn_om: 1
attachment: 203
condition_group: 2
custom_css: 1
et_pb_layout: 21
nav_menu_item: 39
oembed_cache: 1
omapi: 6
page: 79
popup: 1
popup_theme: 6
post: 29
product: 11
project: 2
revision: 329
sfwd-courses: 1
sfwd-lessons: 9
sfwd-topic: 17
shop_coupon: 2
shop_order: 3
sidebar: 1
um_directory: 1
um_form: 3
um_role: 2
wpbdp_listing: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (30) ###

a3 Lazy Load: by a3rev Software – 1.8.7
Akismet Anti-Spam: by Automattic – 4.0.3
Amazon Associates Link Builder: by Amazon Associates Program – 1.7.0
Bloom: by Elegant Themes – 1.2.25
Business Directory Plugin: by D. Rodenbaugh – 5.2
Chained Quiz: by Kiboko Labs – 1.0.7.3
Content Aware Sidebars: by Joachim Jensen - DEV Institute – 3.7.6
Cookie Notice: by dFactory – 1.2.42
Divi Learndash Kit: by Divi Booster – 1.0.7
Pixel Cat Lite: by Fatcat Apps – 2.4.0
Google Analytics Dashboard for WP (GADWP): by ExactMetrics team – 5.3.3
LearnDash WooCommerce Integration: by LearnDash – 1.4.0 – Not tested with the active version of WooCommerce
Monarch Plugin: by Elegant Themes – 1.3.27
OptinMonster API: by OptinMonster Team – 1.3.5
PayPal for WooCommerce: by Angell EYE – 1.4.8.9
SendGrid: by SendGrid – 1.11.8
LearnDash LMS: by LearnDash – 2.5.7
Simple Adblock Notice: by Shrinivas Naik – 2.3.7
Simple Facebook Plugin: by topdevs.net – 1.5
Ultimate Member: by Ultimate Member – 2.0.13
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.14.7

Woo Checkout Field Editor Pro: by ThemeHiGH – 1.2.6
WooCommerce - MailerLite: by MailerLite – 1.1.1 – Not tested with the active version of WooCommerce
WooCommerce Stripe Gateway: by WooCommerce – 4.1.3
Booster for WooCommerce: by Algoritmika Ltd – 3.5.3
WooCommerce: by Automattic – 3.3.5
Wordfence Security: by Wordfence – 7.1.4
Yoast SEO: by Team Yoast – 7.5.1
WP-Optimize: by David Anderson
Ruhani Rabin
Team Updraft – 2.2.4

WP Smush: by WPMU DEV – 2.7.8

### Settings ###

API Enabled: ✔
Force SSL: ✔
Currency: EUR (€)
Currency Position: right
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: course (course)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: ❌ Page not set
Basket: #162 - /cart/
Checkout: #163 - /checkout/
My account: #1990 - /my-account/
Terms and conditions: #1252 - /terms-use-services-products/

### Theme ###

Name: Divi
Version: 3.3.1
Author URL: http://www.elegantthemes.com
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ✔

### Templates ###

Overrides: –

This topic was modified 6 years, 10 months ago by missdays.

The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 29 total)

1 2 →

Plugin Support RK a11n
(@riaanknoetze)

6 years, 10 months ago

Hi there,

The status report doesn’t show anything abnormal, although it could just be hidden. Just to make sure this isn’t caused by a plugin/theme conflict, are you still experiencing the same issue after deactivating all of your plugins (except WooCommerce) and switching to the default Twenty Seventeen theme?

dogdaysofsummer
(@dogdaysofsummer)

6 years, 8 months ago

Hi, we have the exact same problem (with Storefront Theme) at this page: http://shop.dogdaysofsummer.at/

Could you find the reason for the problem? 🙂

Majeed Raza
(@lorro)

6 years, 8 months ago

@dogdaysofsummer
Are all the account endpoints set at:
Dashboard > WooCommerce > Settings > Advanced tab

There are 8. The defaults are:
orders
view-orders
download
edit-account
edit-address
payment-methods
lost-password
customer-logout

Whether you’ve changed them or not, go to
Dashboard > Settings > Permalinks
and click Save twice.

Flush any cache plugins you are running.

irelle
(@irelle)

6 years, 2 months ago

Hi guys, I have the same problem. No matter what tab I click on, it gets me back to the dashboard.

AgilityJeff
(@agilityjeff)

6 years, 1 month ago

@lorro – Thank you for the truly useful answer. Users going to the My Account page on my site were getting “No Results Found” when clicking on any of the left side links. I followed your guidance, by checking that there was a My Account page assigned in the Settings->Advanced tab (there was not), all the issues were resolved and I saved myself the time (and website down-time) of disabling 36 plugins then testing as I added them back one by one.

We are fortunate to have you contributing helpful information that allows us to solve issues efficiently. Again, thank you!

vitorvsv
(@vitorvsv)

6 years, 1 month ago

Hello guys, I was having the same problem with my endpoints menu in woocommerce. When I clicked in order menu item for instance in my account menu, I was directed to http://mysite/orders/ instead of http://mysite/my-account/orders/. Then I configure in WooCommerce > Settings > Installation page > My account page and select My Account or the page responsible about your account.

Sorry for my english, I’m Brazilian hahaha. Hope this helps!!

mystyleplatform
(@mystyleplatform)

5 years, 10 months ago

WP Admin > WooCommerce Settings > Advanced (tab) > Page Setup (section) > My Account Page setting

Set it to your My Account page properly, and this will fix the dashboard links. If it’s not set, broken links like /orders/ will occur instead of /my-account/orders/ etc.

roxwhitt
(@roxwhitt)

5 years, 10 months ago

I’m having the same problem. I’ve checked the shop settings and they are all correct. I’ve deactivated all the plugins and theme and that didn’t fix it. The error message in the Javascript console is this
Mixed Content: The page at ‘https://www.alternativeanimal.com/account/orders/’ was loaded over a secure connection, but contains a form that targets an insecure endpoint ‘http://docs.woothemes.com/’. This endpoint should be made available over a secure connection.
I’ve used a plugin called SSL Content to try to fix the insecure endpoint but it didn’t work either.
I don’t know what else to do can you please help?

cazazz
(@cazazz)

5 years, 8 months ago

I had the same issue – the ‘My account’ was correctly configured in the Woocommerce advanced settings, and it was working until recent plugin updates. To fix it, I deselected the My account page in the settings, saved, then reselected it and resaved. Voila! The sub-pages work now.

perfectlifestyle
(@perfectlifestyle)

5 years, 7 months ago

I have already tracked all your problem solving and I still have the same problem. See https://perfect-lifestyle.ch/my-account

How can the problem still be solved?

hussain5123
(@hussain5123)

5 years, 7 months ago

@dogdaysofsummer I have also the same issue on my website.
Right now i just Check on Your Website it has been solved So Can anyony help me
i have the same issue When user login nae Go to Accounts page -> then (dashboard) (orders) (Address) its remains on the same page

kindly help me out from this Thankyou 🙂

blusilva
(@blusilva)

5 years, 6 months ago

Hi guys.

I was having the same issue. I was using the Elementor Page Builder on the “My Account” page. When I switched back to the WordPress editor my problem was fixed.

Hope this helps someone.

delideli
(@delideli)

5 years, 4 months ago

Hi there
For me everything works but view_order and view_order_content does not. Did you found any solution for this problem?

newguy321123
(@newguy321123)

5 years, 3 months ago

Here was my solution.
I’m using WP 5.3, with Elementor Pro and everything is up to date.

I tried
1. Testing on default TwentyTwenty theme
2. Deactivated all plugins except Woocommerce
3. Confirmed Woocommerce -> Settings -> Advanced is set to [My Account]
4. Purged all caches
5. Confirmed all Endpoints are correct
6. Short code was correct
but these didn’t work.

The solution that worked for me was
1. Delete Pages -> [My Account] page
2. Go to [Woocommerce] -> [Status] -> [Tools] -> scroll down to [Create default WooCommerce pages] and click [Create pages]
3. Purge Cache
4. Refresh browser

What this does is create a new [My Account] page in Woocommerce (without losing your design, config, etc…)

Hope it helps.
Harry.V
(@harryv-1)

5 years, 3 months ago
Dear Friends,

Hope you’re all doing fine.

Life is just great and WooCommerce almost…. what goes wrong is this: the Memberships Plans (to which the members subscribe) in the Dashboard of My Account give a 404. The other functions in My Account are working flawless.

The mentioned links to the Membership Plans worked fine before though.

I disabled the plugins that I installed since everything worked oke, but without any result.

What else can I try?

I’m gateful for any hint.

Kind regards,
Harry
- This reply was modified 5 years, 3 months ago by Harry.V.