Multistep and Conditional not working on mobile

Resolved ashmij
(@ashmij)

2 years, 9 months ago

Hello,

I have used Conditional tags and Multi Step option in my forms on the buyer and seller page on the website. It is working perfectly fine on the desktop however it is not working on mobile. Kindly let me know what needs to be done.

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Author Sydur Rahman
(@mdrejon)

2 years, 9 months ago

Hello @ashmij,

Your form is not showing correctly. Might you miss something? Please check our Documentation here .

Thanks.

Thread Starter ashmij
(@ashmij)

2 years, 9 months ago

Hello,

It is working fine on the desktop version. I have attached the screenshots of the desktop version and added a recording for the mobile version.

https://support-tools.com/?3cf4dcc53caf49a8#ljen21jwm+wWG6WaPZrLeu2yWjNsc7Xq1KmkpLtffXI=

https://support-tools.com/?bf59e8c3f507862c#LdKoll07vGnELCwNOAWQFN9pXK43zWjFbRRbXWK16Ck=

https://support-tools.com/?f56e099751cb5f37#AQ6PVLMjIzTR7B18epqtMByoGhnlfVGcgtTOK4wFn1M=

Mobile : https://drive.google.com/drive/folders/19mEUZjrX46Q72m9XWn8RLU_SNh7rCd8J?usp=sharing

Kindly let me know

Thread Starter ashmij
(@ashmij)

2 years, 9 months ago

Kindly check on incognito window: https://faridabad.tailoreddesign.in/?epc_purge_all=1

Plugin Author mdashikul
(@mdashikul)

2 years, 9 months ago

Hi @ashmij – During our thorough investigation, we failed to uncover any discernible issues. However, we did notice a significant disruption in the layout, which leads us to suspect that this may be a site-specific complication. We will need to check in details for the troubleshooting. Please contact our support here

Plugin Author mdashikul
(@mdashikul)

2 years, 8 months ago

Hi @ashmij

After performing a thorough investigation, it has come to our attention that there are three distinct sections for three different layouts, and yet only one form has been utilized for each of these layouts. To rectify this, we strongly recommend using a singular section and form. Additionally, utilizing Elementor Breakpoints will ensure that the resulting section is fully responsive.

Thanks

Viewing 5 replies - 1 through 5 (of 5 total)

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