Multisite setup issues continued

  • Resolved lala9

    (@lala9)


    3 years, 3 months ago

    My site is a multisite.
    So, I set mycred to “Network activate”.
    I disabled “Master template”
    But I enabled “Central logging”.

    I have 5 sub-sites.
    I have deactivated MyCred on 2 of them.
    All seems to work as required on the other 3 sites with mycred.

    Today I added a new sub-site. but, MyCred is not activating on this site. I dont understand why.

    Mycred is showing as “network active” on this new site. But it is not activating.

    It is NOT on my “site block” list.

    When I click “settings” from Mycred in the dashboard>plugins page, to access the page mysite.com/subsite/wp-admin/admin.php?page=mycred-settings I get an error “Sorry, you are not allowed to access this page.”

    I deactivated all other plugins to check for issues. Problem persists.

    Suggestions?

Viewing 5 replies - 1 through 5 (of 5 total)
  • A.Tariq

    (@arsalantariq)

    3 years, 3 months ago

    Hi @lala9,

    Thank you for contacting us, We have forwarded the details to the technical team we will get back to you once we heard back from them.

    A.Tariq

    (@arsalantariq)

    3 years, 3 months ago

    Hi @lala9,

    Our technical team needs some more info from your side can you please create a support ticket on our official website?

    • This reply was modified 3 years, 3 months ago by A.Tariq.
    Thread Starter lala9

    (@lala9)

    3 years, 3 months ago

    I did. 2 days ago. Ticket number MYCREDSUP-1074.
    But when I finally managed to login to your website, this ticket no longer exists (?)

    So I created a new one MYCREDSUP-1087.
    Here’s hoping you find this one.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    3 years, 3 months ago

    @arsalantariq Please answer the next question truthfully and without any prevarication.

    This is important and not being 100% honest will have real consecuenses for @mycred and @wpexpertsio continued hosting of their plugins.

    Are you asking for a ticket on your site to gain access to @lala9 site?

    As simple yes or no will suffice.

    A.Tariq

    (@arsalantariq)

    3 years, 3 months ago

    Hi @jdembowski,

    NO, We requested the user to open a support ticket on our website to share the details like videocast and screenshots that will help us replicate the issue on our end.

Viewing 5 replies - 1 through 5 (of 5 total)
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