Multiple Custom Statuses Cause Conflict

  • rangeandcountry

    (@rangeandcountry)


    4 months ago

    Hi,

    I’m noticing that when we have more than one custom status enabled each email template is reverting to the same custom email message.

    We can’t have the emails disabled as these are automated emails when we update order status, which we do in bulk.

    Is there any fix for this problem?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support mathdaniel

    (@mathdaniel)

    4 months ago

    Hi @rangeandcountry,

    I hope you’re doing well.

    Our team works in organized sprints, and this case has already been logged and escalated for review. Over the next few days, we’ll be evaluating it internally and, if applicable, we’ll notify you once there are updates or an improvement available.

    I hope this helps.

    Have a great day.

    Best regards,peace!

    • This reply was modified 4 months ago by mathdaniel.
    Plugin Support mathdaniel

    (@mathdaniel)

    3 months, 2 weeks ago

    Hi @rangeandcountry,

    Hope you’re doing well.

    We recently released a new update (v2.0) that includes a fix related to custom status email handling when multiple statuses are enabled. You can review the details in our changelog.

    Please make sure you are running the latest version and test again.

    Have a great day.

    Best regards.

Viewing 2 replies - 1 through 2 (of 2 total)

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