Hi @rumman050,
I have checked your website. I don’t find any scrolling issue. Please have a look on the screencast. Is the issue solved? Please send me a screenshot or video of the problem to understand it clearly if it still exists. But prior to that, You can run a conflict test on your site to determine what actually causes the issue.
To do so, first of all, switch your theme to a default theme like 2020 or Hello Elementor and check if the issue still persists. If that solves your issue, that means the issue is related to the theme you are using.
If switching to the default theme also doesn’t help, then please check if there are any conflicts between the installed plugin. To troubleshoot the issue, please deactivate other plugins except for ElementsKit and Elementor and check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue In this way you will be able to detect which one causes the problem.
Let me know your findings after performing the conflict test. If the issue persists even after that, let me know. I will take a closer look at this issue and help you to find a solution as soon as possible.
Regards,
Amir
Please don’t check the website in the computer browser. Use your mobile phone. Then check the website and you will get the scrolling issue.
And I have deactivated all other plugins. All is okay. Only elements kit lite plugin is the issue. I have used the twenty-twenty default theme.
Please recheck on your phone again. Then you will get the issue.
I will wait for your response.
Best regards
Rummman
Hello @rumman050 ,
I hope you are doing well.
I have checked your site from mobile devices but couldn’t be able to detect any issue with scrolling. I can easily be able to Scroll on your site from Mobile Devices. Nothing wrong is happening there. Please check this video I’ve made while testing your site from Mobile device. I hope it will help you to get a better understanding.
Since everything is appearing fine, can you please clarify the issue you are having on your site in brief? If you can share a screenshot or a video describing the issue properly, it will be a lot easier for us to understand the issue. I will check accordingly and let you know an update as soon as possible.
Looking forward to your response.
Best Regards,
Prosenjit
Hi there, was there a solution for this already? I’m facing the same issue.
