Mobile icon display problem

  • Resolved murillex

    (@murillex)


    11 months, 4 weeks ago

    Users report that the icon is cut off on a Huawei phone, although they have no issues on a Samsung. How do I resolve this?
    Thank you,

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Elementor Team

    (@snehao)

    11 months, 3 weeks ago

    Hello @murillex,

    Thank you for contacting us.

    Could you please provide me with the website link and the browser/OS version of the mobile device on which you are testing this?

    Thread Starter murillex

    (@murillex)

    11 months, 3 weeks ago

    Attached the images of mobile device.

    The site is Colypro, The user indicates that the icon is cut off and does not scroll when scrolling down.

    Thanks

    Thread Starter murillex

    (@murillex)

    11 months, 3 weeks ago

    This is the info of the phone:

    About Phone

    Device name: HUAWEI P30 > Model: ELE-L29 Build: 10.0.0.178(C605E19R1P3) GPU Turbo EMUI version: 10.0.0 Android version: 10 IMEI: 867542047422194 867542047432201 Processor: Huawei Kirin 980 RAM: 6.0 GB Internal storage: 49.71 GB free of 128 GB total Resolution: 2340 x 1080 Android security patch: December 1, 2019 Mainline software update: 29000000

    Thanks,

    Plugin Support Elementor Team

    (@talmo)

    11 months, 3 weeks ago

    Hi, thank you for the response.

    If you are using any SEO/Caching plugins, can you deactivate them individually to check if the issue is due to a conflict, and let me know?

    If this does not provide any insights, please open a ticket to our technical support team here

Viewing 4 replies - 1 through 4 (of 4 total)

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