Missing Tracking Number in Orders section

Resolved webartist00
(@webartist00)

1 year, 7 months ago
Hi there, I have migrated the website to my perfoming domain (www.domain-performing.com). Problem is on my performing domain the field for the “tracking number” of the Shipping service provider is missing.

I checked if its about an update or a plugin that causes the problem, because on the dev domain (www.domain-dev.com) the tracking number is showing up… but no, it isnt.

I got 2 pictures of the perfoming and the dev backend:

https://ibb.co/VHvQS38
https://ibb.co/h9H84yc
- This topic was modified 1 year, 7 months ago by webartist00.
- This topic was modified 1 year, 7 months ago by webartist00.

Viewing 4 replies - 1 through 4 (of 4 total)

Stef
(@serafinnyc)

1 year, 7 months ago

Hey there @webartist00 we don’t support 3rd party plugins here and natively WooCommerce doesn’t have anything to do with Tracking Numbers from any shipping providers.

This forum is only WooCommerce core issues. Judging by your screenshots it appears your issue is with whatever app your using to connect to the site for adding tracking numbers.

ckadenge (woo-hc)
(@ckadenge)

1 year, 7 months ago

Hi @webartist00,

Thank you for reaching out.

It seems like you’re experiencing issues with the tracking number field not showing up on your live domain.

Firstly, please ensure that the same theme and plugins are installed and activated on both domains. Also, check if the settings of your WooCommerce and shipping plugin are identical on both domains.

If everything is in order, and the issue persists, please provide us with more information about the shipping service provider plugin you’re using. This would help us in identifying the cause of the problem and provide a more accurate solution.

Thank you.

Thread Starter webartist00
(@webartist00)

1 year, 7 months ago

@ckadenge Hi there, thanks for your reply. The settings are the same, iam using the germanized plugin.

carolm29 (woo-hc)
(@carolm29)

1 year, 7 months ago

Hey, @webartist00!

Thanks for the information.

As mentioned, we are not able to provide support for third-party plugins in this forum, only the core WooCommerce plugin.

So, if the issue you are experiencing is with the Germanized plugin or a plugin that adds tracking to the orders, please reach out to their support so they can assist you further 😃

Please let us know if there’s anything else we can do to help or if you have any questions.

Have a wonderful day!

Viewing 4 replies - 1 through 4 (of 4 total)

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