Hey @annssi
Thanks for reaching out!
Yes, it’s possible to import subscriptions from any platform, including SendOwl. However, the key challenge is linking the subscriptions to an existing payment method so renewals can be processed automatically.
Currently, SureCart supports linking customers with their payment methods only for Stripe and Mollie. If you’re able to retrieve the Stripe or Mollie Customer ID and Payment Method ID for each user, you can include those in the import. Here’s more info on that:
https://surecart.com/docs/exporting-stripe-data/
If you’re unable to link the payment method during import, the subscription will still be created, but renewals will initially fail, and the customer will receive a payment failure email. They can then add a valid payment method directly from their SureCart customer portal.
Regarding onboarding: unfortunately, we don’t currently offer paid services to migrate from other platforms to SureCart. However, we’ve documented the full process so you can manage the migration yourself step by step:
- How to Migrate From Other Platforms to SureCart:
https://surecart.com/docs/migrate-to-surecart/
- How to Import Customers in Bulk With SureCart:
https://surecart.com/docs/import-customers-in-bulk/
- How to Import Products in Bulk With SureCart:
https://surecart.com/docs/import-products-in-bulk/
- How to Import Subscriptions in Bulk With SureCart:
https://surecart.com/docs/import-subscriptions-in-bulk/
- How to Get Stripe Customer ID and Payment Method ID:
https://surecart.com/docs/exporting-stripe-data/
- Manually Sync Your WordPress Users With SureCart:
https://surecart.com/docs/sync-users-with-surecart/
If you have any questions or run into any issues during the process, feel free to contact us here: https://surecart.com/contact-us/
Hope this helps!
Thread Starter
annssi
(@annssi)
Hi Ivan, thank you for your quick reply.
So Paypal is not available yet? Is that in your development plans? (I have way more clients paying with Paypal than with Stripe and am concerned about loosing many customers over this)
Hi @annssi
You’re very welcome!
Just to clarify, I didn’t mean that PayPal isn’t available in SureCart. PayPal is supported and can be used as a payment method for new purchases and subscriptions.
What I was referring to earlier is that when importing existing subscriptions, it’s currently not possible to link PayPal payment methods to customers the same way we can with Stripe or Mollie. That means if you’re migrating subscriptions from another platform that were originally paid through PayPal, those subscriptions won’t be automatically linked to the customer’s PayPal account for renewal. In those cases, the renewal would fail, and the customer would need to manually update their payment method in their SureCart customer portal.
That said, you’re absolutely welcome to offer PayPal in your store, and many of our users do! You can follow this guide to connect PayPal with SureCart: https://surecart.com/docs/connect-paypal/
Let me know if you have any questions!
Best,
Thread Starter
annssi
(@annssi)
Hi, yes I undestood that. But this means that the clients essentially need to resignup, which is a huge income risk for me. I use subscriptions in apayment paln sort of way.
I have a very high value product which clients sign up for for one year, but pay for over 12 monthly payments. At the end of the year the subscription rolls for another year, again with monthly installment payments.
The clients get the entire value of the package on day one.
Thus I stand to take a huge loss on my recurring income, if the clients need to do something to continue with their subscription.
Oddly, there seem to be some (membership) services that offer the migration with their product. Thus there must be a way to do it somehow. That is why I was asking if this is in your development plans.
