migration

  • Resolved kengray20

    (@kengray20)


    3 months, 1 week ago

    I have migrated my website to a new hosting company but the subscribe2 emails appear to be going through the old hosting company server.

    Is there a way I can send these emails through the new hosting company server

    k

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Saiful Islam

    (@saifislam01)

    1 month, 2 weeks ago

    Hi @kengray20,

    Thanks for reaching out & sharing your query.

    If your Subscribe2 emails are still being sent through the old hosting server, it usually means your site is still using the previous SMTP/mail configuration or DNS settings haven’t fully updated yet.

    To route emails through your new hosting server, you can:

    • Double-check your domain’s MX and DNS records to ensure they point to the new host
    • Update your WordPress mail setup by configuring an SMTP plugin (like WP Mail SMTP) with your new hosting provider’s mail credentials
    • Clear any caching (both site and DNS) to avoid old configurations being used

    Once these are updated, your emails should start sending from the new server.
    Hope this information will help!

    Plugin Support Robeen

    (@mazharulrobeen)

    5 days, 7 hours ago

    Hello @kengray20,

    As we have not heard back from you for some time, we are marking this topic as resolved.

    If you are still experiencing the issue or have any additional questions, please feel free to open a new support topic and we will be happy to assist you.

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)

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