Hello,
the problem is when I disconnect Messenger it’s not disconnected
Can you please provide more details? You can’t disable messenger from the Facebook settings (Marketing> Facebook > Messenger)? Or messenger window won’t close upon clicking the close(-) button?
Can you also please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
I can’t disable messenger from the Facebook settings (Marketing> Facebook > Messenger).
Hi @mridulhossain
Thanks for clarifying.
It seems what you are experiencing is another instance of the bug reported here: https://github.com/woocommerce/facebook-for-woocommerce/issues/2171
The developers are working on a fix. For any updates, please subscribe to the GitHub thread.
I have reported your case there.
If you have any questions related to the issue, feel free to post on that thread.
