Hi @andrea-capretti,
Could you please stop the “Sync to Cloud” process if it’s currently running?
Once it’s stopped, go to the plugin’s main page (Dashboard) and click “Refresh” next to the count section — this will update the count.
If you’re still experiencing the issue, please go to the Sync to Cloud page. There, you’ll find an error log that provides details about what might be missing.
Best regards,
Rahul K
Dudlewebs Support
Thread Starter
ANDCAP
(@andrea-capretti)
Ok, I stopped the Sync. When I click Refresh, I keep seeing the same stats. On the Sync page, I see an error saying “File extension is not supported” on an SVG file, could that be the reason the Sync isn’t proceeding? I tried clicking Retry, but it just keeps loading.
I don’t have any active caching except for Cloudflare, and Wordfence is in Learning mode.
Thanks
Hi @andrea-capretti ,
We are limiting the uploading for only media library supported media. Svg is not supported by default. If you are using any svg compatibility plugin. That is not completely adding avg support. Try to change the svg support plugin and retry the media. It will work.
If you have still facing the issue get back to us
Thanks
Dudlewebs Support
Hi @andrea-capretti
I we didn’t get any reply back since last 5 days.
So we hope the issue is resolved. And we are making this issue as resolved.
If you have further queries, don’t hesitate to contact us.
Thanks
Dudlewebs Support
