Media Cleaner stuck

  • Resolved bookdesigner

    (@bookdesigner)


    1 year, 1 month ago

    Hi,

    I downloaded the plugin today and I’m trying to run it. It got to step 4 (matching with content) and has been hung up at 57% for over an hour now. Considering how quickly it moved through the other steps, I’m a little concerned. Not sure whether or not this is normal, how long I should wait, or if I should start over. Please advise.

    Thanks,

    Paul

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  • Plugin Support Val Meow

    (@valwa)

    1 year, 1 month ago

    Hey Paul! 👋

    It’s possible that an error occurred, stopping the process.

    ✅ Check your browser dev tools and see the response from your server for the current request.

    ✅ If you’re using any security or optimization plugins, they might be blocking or caching similar requests, which could break the scanning process—try disabling them temporarily.

    ✅ If the issue seems to be a fatal error, check your PHP error log file for the error message and share it with me so I can help you identify the root of the issue.

    Hope this helps! 😊

Viewing 1 replies (of 1 total)

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