Many issues installing and using

  • Resolved glennwho

    (@glennwho)


    3 months, 2 weeks ago

    So frustrated with this plugin and the lack of support offered.
    I have wasted countless hours trying to get it to work.

    I upgraded to Modula Pro and in doing so the “Modula” plugin disappears from the WordPress menu.
    I searched help forums and pissed around for an hour trying to find answers before I discovered it had been re named “Your Gallery”. Why? Ok so that issue is resolved. Now the “Albums” link has disappeared! So I can’t continue until this is resolved now.
    I also have updated to the Business version so should have “Albums Defaults” but when i click on this it asks me to upgrade.

    Any chance there is someone in a support department somewhere who can help?

Viewing 1 replies (of 1 total)
  • Plugin Support beatrice12

    (@beatrice12)

    3 months, 2 weeks ago

    Hello @glennwho,

    I’m so sorry to hear about the frustration you’ve experienced, and I completely understand how challenging this has been for you.

    As much as I’d love to help you right away, your question is specific to the Pro version of the plugin, and unfortunately, we’re not permitted to provide support for premium products on these forums, as outlined in the WordPress support guidelines.

    I see that you’ve already reached out to us via our contact form, which is the best place to address your issue. Our team will get back to you as quickly as possible to help resolve this for you.

    Thank you for your patience and understanding, and we look forward to assisting you further via email!

    Warm regards,
    Beatrice.

Viewing 1 replies (of 1 total)
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