MailPoet causing site downtime

  • Woodcock02

    (@woodcock02)


    3 months ago

    From support: “Since each site has different configurations, we’d like to take a look at your issue separately. Please create a forum thread with the details of the error so we can investigate further”.

    Not sure what to supply but this is the logs if that helps:

    [08-Sep-2025 04:46:05] script_filename = /var/web/site/public_html/index.php ; mysqli_query() /var/web/site/public_html/wp-includes/class-wpdb.php:2351 ; _do_query() /var/web/site/public_html/wp-includes/class-wpdb.php:2265 ; query() /var/web/site/public_html/wp-content/plugins/mailpoet/lib/Doctrine/WPDB/Connection.php:115 ; runQuery() /var/web/site/public_html/wp-content/plugins/mailpoet/lib/Doctrine/WPDB/Connection.php:35 ; query() /var/web/site/public_html/wp-content/plugins/mailpoet/lib/Doctrine/WPDB/Statement.php:71 ; execute() /var/web/site/public_html/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/src/Connection.php:471 ; executeStatement() /var/web/site/public_html/wp-content/plugins/mailpoet/lib/Logging/LogRepository.php:110 ; purgeOldLogs() /var/web/site/public_html/wp-content/plugins/mailpoet/lib/Logging/LogHandler.php:69 ; purgeOldLogs() /var/web/site/public_html/wp-content/plugins/mailpoet/lib/Logging/LogHandler.php:57 ; write() /var/web/site/public_html/wp-content/plugins/mailpoet/vendor-prefixed/monolog/monolog/src/Monolog/Handler/AbstractProcessingHandler.php:18 ; handle() /var/web/site/public_html/wp-content/plugins/mailpoet/vendor-prefixed/monolog/monolog/src/Monolog/Logger.php:149 ; addRecord() /var/web/site/public_html/wp-content/plugins/mailpoet/vendor-prefixed/monolog/monolog/src/Monolog/Logger.php:249 ; debug() /var/web/site/public_html/wp-content/plugins/mailpoet/lib/EmailEditor/Integrations/MailPoet/Logger.php:110 ; debug() /var/web/site/public_html/wp-content/plugins/mailpoet/vendor/woocommerce/email-editor/src/Engine/Logger/class-email-editor-logger.php:35 ; debug() /var/web/site/public_html/wp-content/plugins/mailpoet/vendor/woocommerce/email-editor/src/Engine/PersonalizationTags/class-personalization-tags-registry.php:35 ; register() /var/web/site/public_html/wp-content/plugins/mailpoet/lib/EmailEditor/Integrations/MailPoet/PersonalizationTagManager.php:114 ; MailPoet\EmailEditor\Integrations\MailPoet\{closure}() /var/web/site/public_html/wp-includes/class-wp-hook.php:324 ; apply_filters() /var/web/site/public_html/wp-includes/plugin.php:205 ; apply_filters() /var/web/site/public_html/wp-content/plugins/mailpoet/vendor/woocommerce/email-editor/src/Engine/PersonalizationTags/class-personalization-tags-registry.php:14 ; initialize() /var/web/site/public_html/wp-content/plugins/mailpoet/vendor/woocommerce/email-editor/src/Engine/class-email-editor.php:81

    [08-Sep-2025 04:45:55] script_filename = /var/web/site/public_html/index.php ; mysqli_query() /var/web/site/public_html/wp-includes/class-wpdb.php:2351 ; _do_query() /var/web/site/public_html/wp-includes/class-wpdb.php:2265 ; query() /var/web/site/public_html/wp-content/plugins/mailpoet/lib/Doctrine/WPDB/Connection.php:115 ; runQuery() /var/web/site/public_html/wp-content/plugins/mailpoet/lib/Doctrine/WPDB/Connection.php:35 ; query() /var/web/site/public_html/wp-content/plugins/mailpoet/lib/Doctrine/WPDB/Statement.php:71 ; execute() /var/web/site/public_html/wp-content/plugins/mailpoet/vendor-prefixed/doctrine/dbal/src/Connection.php:471 ; executeStatement() /var/web/site/public_html/wp-content/plugins/mailpoet/lib/Logging/LogRepository.php:110 ; purgeOldLogs() /var/web/site/public_html/wp-content/plugins/mailpoet/lib/Logging/LogHandler.php:69 ; purgeOldLogs() /var/web/site/public_html/wp-content/plugins/mailpoet/lib/Logging/LogHandler.php:57 ; write() /var/web/site/public_html/wp-content/plugins/mailpoet/vendor-prefixed/monolog/monolog/src/Monolog/Handler/AbstractProcessingHandler.php:18 ; handle() /var/web/site/public_html/wp-content/plugins/mailpoet/vendor-prefixed/monolog/monolog/src/Monolog/Logger.php:149 ; addRecord() /var/web/site/public_html/wp-content/plugins/mailpoet/vendor-prefixed/monolog/monolog/src/Monolog/Logger.php:253 ; info() /var/web/site/public_html/wp-content/plugins/mailpoet/lib/EmailEditor/Integrations/MailPoet/Logger.php:99 ; info() /var/web/site/public_html/wp-content/plugins/mailpoet/vendor/woocommerce/email-editor/src/Engine/Logger/class-email-editor-logger.php:32 ; info() /var/web/site/public_html/wp-content/plugins/mailpoet/vendor/woocommerce/email-editor/src/Engine/class-email-editor.php:56 ; initialize() /var/web/site/public_html/wp-content/plugins/mailpoet/vendor/woocommerce/email-editor/src/class-bootstrap.php:40 ; initialize() /var/web/site/public_html/wp-includes/class-wp-hook.php:324 ; apply_filters() /var/web/site/public_html/wp-includes/class-wp-hook.php:348 ; do_action() /var/web/site/public_html/wp-includes/plugin.php:517 ; do_action() /var/web/site/public_html/wp-settings.php:727

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter Woodcock02

    (@woodcock02)

    3 months ago

    Here is an image of activity just before and just after de-activating MailPoet – very dramatic!! Site is VERY much faster now.

    Plugin Support Thu P. a11n

    (@thup90)

    3 months ago

    Hi @woodcock02,

    The issue you’ve encountered seems to be related to a query to purge old logs. Could you try changing the Logging option under the MailPoet > Settings > Advanced tab from Everything to either Error only or Nothing and see if that helps?

    Let us know how it goes. We’re here to help further.

    Thread Starter Woodcock02

    (@woodcock02)

    3 months ago

    Thanks will do – the next time we need to send out a newsletter !! Currently website is working so fast with MailPoet deactivated, that I am not going to fiddle until I need to use it again. The plugin in used to be great and a huge improvement over MailChimp, but not enjoying this episode.

    Agunter999

    (@agunter999)

    3 months ago

    I had this error, now that fix worked but my emails are missing and I get this new error on the emails page in mailpoet settings

    An exception occurred while executing a query: Table ‘./[REDACTED]_2_mailpoet_log’ is marked as crashed and last (automatic?) repair failed
    The plugin has encountered an unexpected error. Please reload the page. If that does not help, re-install the MailPoet Plugin.

    Plugin Support Ojoma a11n

    (@geraltrivia)

    2 months, 4 weeks ago

    Hello again @woodcock02 ,

    Thank you for letting us know.

    Out of curiosity, can you kindly let us know what version of the MailPoet plugin you’re using?

    Looking forward to hearing back from you.

    Plugin Support Ojoma a11n

    (@geraltrivia)

    2 months, 4 weeks ago

    Hello there @agunter999

    Kindly open another separate thread so we can assist you there.

    Thank you.

    Thread Starter Woodcock02

    (@woodcock02)

    2 months, 4 weeks ago

    HI, I am using Version 5.14.2, it was set to auto-update. And do not wish to re-activate as the site is being so much more responsive since de-activation. I see form the above post that changing the log setting caused another problem for one user.

    It used to wonderful !

    kind regards

    Colin

    Plugin Author Ján Mikláš

    (@neosinner)

    2 months, 4 weeks ago

    @woodcock02 from the graph you shared, during the period of September 3-7 (when I guess you deactivated MailPoet), you’ve been using version 5.14.1 which was causing unexpected page load. This was fixed in version 5.14.2 (released on September 9, and available in auto-updates on September 10).

    Since you’re already on 5.14.2, it should be safe to activate it again. The issue was caused by cleaning old logs, which was happening on page load, and was moved to a scheduled task in 5.14.2.

    Also, as recommended by @thup90, please change the Logging option under the MailPoet > Settings > Advanced tab from Everything to Error only, as it can really bloat database logs table when you have decent traffic to your website.

Viewing 8 replies - 1 through 8 (of 8 total)

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