Lost the “Create Label” Button on orders?
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When I updated the plugin yesterday the “Create Label” button went away. Also I see there is a Java script error. I would upload a screen shot but I don’t see the option to do so.
Viewing 7 replies - 1 through 7 (of 7 total)
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Thanks for reaching out! Sorry to hear about the missing “Create Label” button and the JavaScript error.
For us to investigate, could you share the screenshot using https://snipboard.io/? Just paste the image link here once you’ve uploaded it. Please make sure the error message is shown or if it’s too long, paste it here if using the <code> block.
Looking forward to your response.
Thanks, here it is https://snipboard.io/Zp59yY.jpg
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This reply was modified 1 year, 2 months ago by
santacruzpermaculture.
Hello santacruzpermaculture,
Thank you for sharing the screenshot.
This looks like the JS code is not executing properly.
This could be due to several reasons.To help you further, I’d like to understand more about your setup.
Could you please send me a copy of your site’s System Status Report?You can find it via WooCommerce > Status.
Select Get system report and then Copy for support.
You can paste the report here in the Code block.Looking forward to your response. 🙂
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I understand that after updating the plugin, the “Create Label” button disappeared, and you’re seeing a JavaScript error. To help us narrow down the cause, could you please perform a plugin conflict test and also switch to the Storefront theme to rule out any theme-related issues?
Here’s how you can do it:
1. Deactivate all plugins except WooCommerce and the plugin in question.
2. Switch to the Storefront theme.
3. Check if the issue persists.
4. If the issue is resolved, reactivate the plugins one by one and switch back to your theme to identify the cause.
Let us know the results. Thank you!
Unfortunately this did not resolve the issue.
But here’s an odd thing I noticed. In addition to trying what you suggested in my live environment, I also thought to try it in a staging environment. However, in the staging environment it just worked fine without me needing to deactivate any plugins or change the theme.
Hello santacruzpermaculture,
Thank you for your reply.
To confirm, was the issue resolved without doing any changes on the staging site?
If you performed any action, please specify that.Since the issue is not happening on the staging site, it might be due to caching.
May I ask how you created the staging site?
Please share the system status report for the staging site so I can compare it with the live site report.Looking forward to your response. 🙂
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This reply was modified 1 year, 2 months ago by
Viewing 7 replies - 1 through 7 (of 7 total)
The topic ‘Lost the “Create Label” Button on orders?’ is closed to new replies.
