Hello Paula,
We definitely understand how important it is to have your logo appearing properly after the migration. There could be several factors on why it is not displayed properly.
One of the common reasons for images not showing in WordPress is having an issue with the Media Library. The media library contains the pictures, videos, audio, and other media files uploaded to the WP Admin dashboard. Usually, the problem is caused by an incompatible plugin, theme, incorrect file permission, or file location.
If the images are uploaded to the correct location with the proper file permission and code references for each image correctly, you may have HotLink Protection enabled. You must add your domain/subdomain to the “URLs in the Allow Access” list within HotLink Protection. You should specify with and without the www’s if you want the images displayed from both URLs. For more information, search our knowledge base for “Hotlink Protection Setup”.
If you require further troubleshooting assistance, please feel free to reach out to our live support on our website and we’d be happy to help.
For some reason, I didn’t get an email notifying me of your response, but yes, it’s a strange issue, because clicking on the broken link brings me to an empty, Bluehost Welcome page at https://nmr.usp.mybluehost.me/. Nothing I do, even disabling the site logo, will get rid of that broken link icon that goes the the welcome page. I may call about the Hotlink Protection Setup, but I’ll check out the documentation first.
Okay, figured it out with tech support. Using Bluehost’s website migration tool, which popped up automatically and I just entered the url, copied the files to a SUBFOLDER of the public_html folder, the site logo of which linked to the Welcome WordPress install that was under the main public_html folder, so the logo file was not in that public_html folder, so couldn’t display, even though everything else could. I moved the files from the subfolder into the public_html folder, and then everything threw a 403 Forbidden error, and in the Hosting back end, it said to contact Bluehost support, which I did, again, and luckily the tech knew that there was another step that needed to happen and he got it to work. So anyone using Bluehost’s site migration tool, just know that it might not install into the correct public_html on the first try, and to check File Manager on Cpanel.
Thank you for sharing the great news that you’re back on track! Glad to hear our support agent was able to assist with a solution too. We’ll be sure to pass your feedback along to the team as well.
