Hello there,
Thanks for contacting us. I hope you are doing well.
If you are using any cache plugin then please exclude all the support pages from caching, please check issue after this change.
It will fix the issue permanently. Let us know the outcomes.
Thank you.
Hello, I’ve tried excluding the login page from the cache plugin, also tried by deactivating the caching plugin, but still facing issues with login sometimes: https://prnt.sc/GyYF-xpsqhPw
Hello there,
Please check if you are using any plugin which manage login or user registration on your site. If yes, please disable the plugin and check the issue.
If this does not resolve the issue, please create a support ticket on our support portal.
Thank you.
Thank you for your fast reply, I found one plugin: https://prnt.sc/9WSCl4US1mn6 Members, is that included with SupportCandy? or we can disable this?
Hello there,
The member plugin is not associate with SupportCandy. It may conflict with this plugin or some other plugin or theme. You can troubleshoot this yourself by disabling all plugins and activating them one by one. This way you will find the plugin causing the conflict. The same applies to the theme, if you didn’t find conflict with any plugin, try changing the theme and if the issue is gone, it is a conflict with your theme. Please note, that the theme should not be changed directly on the live server, sometimes you may lose settings. I recommend you create a staging site and then check the issue on it.
Thank you.
