Login Authentication error

  • Resolved marcopolo11

    (@marcopolo11)


    9 months ago

    Hi Team, I am getting authetication error on my website, the error disappears as soon as wordfence is deactivated. I am not techncial therefore need help to help you further on this issue.

    So far, I have tried these:

    1. Cleared server side and browser side cache
    2. Repaired database if any error
    3. Tried www option as seen in another support case
    4. disabled wordfence (that immediately fixed the issue)
    5. P.S. The google login button works perfectly, just the normal login isn’t working.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfmark

    (@wfmark)

    8 months, 4 weeks ago

    Hi @marcopolo11 ,

    Please access wp-admin while keeping a Browser Console open to see if you can detect any JavaScript errors or files that fail to load. If you see any red errors in the console, please take a screenshot and send it to me.

    If the above steps fail, run Wordfence as your only-enabled plugin and revert to a default theme such as Twenty Twenty-Three to see if there’s a plugin or theme conflict causing the issue. If you are now able to loh in, re-enable your plugins and theme one by one until the error recurs to help find the plugin causing the conflict.

    Thanks,

    Mark.

    Thread Starter marcopolo11

    (@marcopolo11)

    8 months, 3 weeks ago

    Thank you @wfmark , we are using WPcode and that appears to be causing the issue. Disabling WP code cleared the error and allowed to log back in smoothly.

    let us report this matter to them.

Viewing 2 replies - 1 through 2 (of 2 total)

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