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  • Resolved lucytech

    (@lucytech)


    1 month ago

    Will the cart abandoment work if the user is not logged in?

    Or does it only work for logged in users?

    Meaning I ran a trial – put something in my basket, went to checkout, filled out my name and email and left the browser open for 15min, nothing was added to the report.

    Why?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    3 weeks, 4 days ago

    Hello @lucytech,

    Cart abandonment works irrespective of the login status. If your orders are not being captured, please refer to this article and follow the suggested steps. Let us know if we can be of any further assistance: https://cartflows.com/docs/abandoned-orders-not-capturing/

    Regards,

    Thread Starter lucytech

    (@lucytech)

    3 weeks, 3 days ago

    The abandoned cart seems to be working now.

    Also when are the reports to the admin sent out? I never seem to get them. What day of the week?

    Do they only work if I have the follow-up email reports activated?

    and not just Enable sending recovery report emails – checked under settings?

    • This reply was modified 3 weeks, 3 days ago by lucytech.
    Plugin Support Aamir

    (@aamiribsf)

    2 weeks, 4 days ago

    Hello @lucytech,

    Glad to hear that the abandoned cart feature is working now!

    The recovery reports are sent out every Monday. Please ensure that you have abandoned or recovered orders in your system, as the report is only generated if there is relevant data.

    Let me know if you need any further assistance!

    Best regards

    Thread Starter lucytech

    (@lucytech)

    2 weeks, 4 days ago

    I did not get an email report yesterday, yet there are 3 abandoned ‘order status – abandonded’ showing under the report tab with the date February 20, 2025 9:27 am

    Plugin Support Aamir

    (@aamiribsf)

    1 week, 2 days ago

    Hello @lucytech,

    Apologise for the delay in resposne.

    If you’re facing issues with receiving emails, I recommend using an SMTP plugin to ensure proper email delivery. This can help resolve any potential email-sending issues. Let me know if you need further assistance!

    Plugin Support Aamir

    (@aamiribsf)

    2 days, 21 hours ago

    Hi @lucytech,

    We haven’t heard back from you in a while, so we’re closing this thread for now. If you need any further assistance, please don’t hesitate to reach out by starting a new thread.

    Best regards,

Viewing 6 replies - 1 through 6 (of 6 total)
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