LocoTranslate doesn’t work when TranslatePress is activated

Hi,

Let me express my sincere apologies for the delay in responding to your ticket. We usually have a response time of 24 hours but for some reason or another, we must have missed this ticket. I understand how frustrating this situation can be, especially when you’re working with tight deadlines.

Regarding your issue, my colleague that investigated is out of the
office these days, and the video in which you explain the problem is no longer active. It’s not clear which are those strings you don’t find with our plugin, but please, consider searching for them in the Translation Editor –> String Translation Interface –> Gettext tab or Regular tab (this one can be activated from TP Settings –> Advanced tab –> Debug section). However, if you say those are detected with Loco, we are dealing with gettext strings. Do you mind if you put the video material one more time to see the problem? Or let me know through screenshots which are the strings you are talking about.
 I would be grateful if you could consider revisiting your review once we have fully resolved your issue. It’s important to us that your review accurately reflects your entire experience with us, including the resolution of any issues you have encountered.

In the meantime, and if it’s not too much to ask, would you consider temporarily adjusting your review? We believe this might better represent the ongoing nature of our support process.
After we resolve the issue, we would appreciate if you could update your review based on the overall experience, as it provides a more comprehensive understanding for others who might be considering our plugin.
Client satisfaction is a priority and that’s why we try to remain firm in our commitment to resolve the reported issue as quickly and efficiently as possible once we have the details.

Looking forward to your reply.

Kind Regards,

• This reply was modified 1 year, 8 months ago by Alex.