Hi,
We are sorry for the inconvenience and for the late reply.
We tried to reproduce the issue described, but we could not see it in the latest version. Furthermore, we are kindly asking you to provide a screen recording with the issue where the selected options of the Photo Gallery plugin will be seen. According to your selected options, we will be able to reproduce the issue in our side.
Thanks for your understanding!
Have a nice day!
Hello ,
it is the exact issue that happened 2 times before and was fixed by the devs in the 2 threads I listed .
it started happening again after updating to the latest version 1.6.0 from version 1.5.87
on version 1.5.87 and before updating to the latest version when I load a gallery inside a gallery group I get the loading animation and than after it finishes it loads the pics instantly,so no problems at all.
in the latest version 1.6.0 :
that this is what happens and it only happens in galleries inside a gallery group I click on the gallery and get the normal loading animation like this :
https://pasteboard.co/P48kWVdBlBAH.png
and after the loading animation is done I get an empty gallery like this :
https://pasteboard.co/JR0hoVIgFKeX.png
then after a few seconds the images load and they appear like this :
https://pasteboard.co/QInv7LZDCcoZ.png
and it only happens in galleries inside a gallery group …and you must make sure the pics are not cached because they get cached after loading them the first time ..so obviously they will load fast and the issue will not be noticeable at all … another factor that might make it not noticeable on your side if there is a few small pics to load .. and like I explained I contacted support 2 times (I listed the 2 tickets ) and they tracked the error and fixed it .
Hello,
We are sorry for the late reply.
Our developers were investigating this case. They confirmed that this issue will be fixed in our next update.
Thanks for your understanding!
Have a nice day!
Thank you , and I hope it gets fixed for good in the next update … will test the update as soon as it gets released and will report here .
I am having similar issues. When will an update for the plugin be available?
Thanks!
I just tested the latest update 1.6.1 and sadly the problem is still not fixed .
Hi,
We would like to inform you that the issue with loading the galleries is solved in the latest updated version of the Photo Gallery plugin.
Please kindly update the plugin and the problem will be solved.
Thanks!
Have a nice day!
I already updated to the latest version from 2 weeks ago (ver 1.6.1) and like I stated in this thread the problem is still not fixed .. is there a new update that will be up soon? , if so I’ll update and test it .. but for now I had to revert to ver 1.5.87 , the last version that didn’t have this issue.
Hi,
We are sorry for the trouble.
The latest version (1.6.2) will be available in a couple of hours. Please wait a little and update it.
Thanks for your understanding!
Hello,
I just updated to the latest version and can report that the issue is fixed , Thank you for following up with me …I really hope that it is fixed for good this time .
Hi,
Thanks so much for your confirmation!
Please do not hesitate to contact me for any further information you may require.
Have a nice day!
