Like others said – used to be good. Now it’s terrible!

  • aalandes

    (@aalandes)


    6 months, 3 weeks ago

    Connecting sites is something out of a nightmare. Comments don’t save, they disappear on page reload. It’s so unreliable and has caused us embarrassment after clients spend lots of time adding comments only for them to be lost completely. Save yourself and your client a headache and find a better solution – Sure Feedback ain’t it.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ankush Thakare

    (@iankusht)

    6 months, 3 weeks ago

    Hello @aalandes ,

    We are sorry for the inconvenience that has caused while using the SureFeedback plugin, and we understand how frustrating this must be for you. If you’re having difficulty connecting your client site, it can happen due to main reasons, like plugin conflict, theme compatibility issues, etc. We request you open a ticket with the detailed information so we can investigate the issue further. You can submit a ticket using this link: https://surefeedback.com/support/support-form/.

    We truly appreciate your trust in our plugin and are committed to making sure you have the best experience possible. I’m confident we can resolve this issue quickly with your help.

    Thank you for your patience, and we look forward to resolving this with you!

    Best regards,
    Ankush 🙂

    Avi K

    (@bsfavinash)

    4 months ago

    @aalandes Thank you for sharing your experience with us. I completely understand how it can be when comments don’t save, especially after investing time and effort into providing feedback. Your concerns are valid, and we take them seriously.

    We’re committed to improving our platform and ensuring that our users have a seamless experience. I’d love to learn more about the specific issues you encountered so we can address them directly.

    Your feedback is invaluable to us, and we want to ensure that you feel supported and confident using our tools.

    Looking forward to serving you again.
    Avi
    Team SureFeedback

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this review.