Lightbox doesn’t open when clicking images

  • Resolved anavato

    (@anavato)


    2 months, 3 weeks ago

    When I click a thumbnail in the gallery, instead of opening the image in lightbox, the page just reloads. I tried switching themes, but no luck. Could this be a conflict with my cache plugin or lazy load?

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  • Plugin Support roboalexsupport

    (@roboalexsupport)

    2 months, 3 weeks ago

    Hi! Thanks for reaching out.

    If clicking a thumbnail reloads the page instead of opening the lightbox, the most likely cause is a conflict with caching or lazy load scripts.

    Here are a few steps you can try:

    In the General Gallery Settings, enable the Compatibility Options, these are designed to prevent conflicts with themes and plugins.

    Clear all caches (your cache plugin, browser cache, and CDN if you’re using one) and test again.

    If you’re using a lazy load plugin, try temporarily disabling it to see if the lightbox works correctly.

    If the problem continues after these steps, please share a link to your gallery page so we can take a closer look and help you fine-tune the setup.

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