Latest Version Not Working

  • lcklem

    (@lcklem)


    6 years, 7 months ago

    I updated to the latest version of the Gutenburg Variable Column Plugin and the layout on my front page quit working. The column settings were not working and when I tried to set up new variable columns I was not given the option to set the column widths whatsoever. I have reverted back to the previous version so everything is working again. There is a glitch with the new version that is breaking the formatting from the previous version.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 18 total)
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  • Plugin Author Ramiz Manked

    (@ramizmanked)

    6 years, 7 months ago

    Hey @lcklem

    Thank you for posting.

    I tried to regerate the issue from my end but it is working as expected. Here is the screenshot of my backend.

    Can you please try again with fresh install and let me know if you still facing problem.

    Thanks

    Thread Starter lcklem

    (@lcklem)

    6 years, 7 months ago

    I sent an e-mail with screen shots directly from my email with descriptions.

    Thread Starter lcklem

    (@lcklem)

    6 years, 7 months ago

    As an update. I deleted the older version of the Variable Columns Block and installed the newer version and there was still no change with the issues I described in my inital post. Please review the screen shots I sent so you will be able to see the issues the newer version caused. It is really buggy and does not work.

    Thread Starter lcklem

    (@lcklem)

    6 years, 7 months ago

    This is ridiculous!! I have been waiting for an answer for 5 days. The updated plugin is not working!! How do I report the developer for lack of response and communication!!

    • This reply was modified 6 years, 7 months ago by lcklem.
    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    6 years, 7 months ago

    @lcklem What did you need a moderator for?

    Thread Starter lcklem

    (@lcklem)

    6 years, 7 months ago

    This is ridiculous!! I have been waiting for an answer for 5 days. The updated plugin is not working!! How do I report the developer for lack of response and communication!! I asked for help, the developer marked it as resolved when it is not resolved and I did what he instructed, but it did not work!

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    6 years, 7 months ago

    These are volunteer-driven support forums, you can’t report someone for not volunteering enough of their spare time to help you out.

    Thread Starter lcklem

    (@lcklem)

    6 years, 7 months ago

    I understand, but this developer is using the same canned response on every topic having to do with his plugin. How is that helping resolve the issue whether it is on spare time or not.

    • This reply was modified 6 years, 7 months ago by lcklem.
    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    6 years, 7 months ago

    Yea they did do that twice recently, but I can see why. The screenshot they took to help you or that other person also relates to you – Someone had an issue with blocks and they showed an example of it working; at the same time showing an example of the columns for you.

    It’s not great support to say “It works on my end” and maybe that’s something you can feed back to the author.

    When you’ve had enough, feel free to write a review of your experience. We just have to ask that as a last resort, rather than a stick to hit people with to get faster support.

    All the best!

    Thread Starter lcklem

    (@lcklem)

    6 years, 7 months ago

    Thank you Andrew. I could understand where that could apply to me.

    I also sent the developer a host of screenshots I took before and after both updating and totally reinstalling the the plugin to show that it was not working. I had to send them directly through email because there were so many of them.

    He also marked it resolved before even waiting for a response back to know that it was not resolved.

    Plugin Author Ramiz Manked

    (@ramizmanked)

    6 years, 7 months ago

    Hello @lcklem

    I’m really sorry for not getting enough time to reply on threads. Basically, I am a full-time web developer which is my primary job. I do love to contribute to WordPress community but for that I have to take out time from my hectic schedules. I hope you can understand.

    If I talk about an issue you are facing, I haven’t got any email regarding the same. Instead, can you please post screenshot here so other users can get update if they are facing same?

    Thanks

    Thread Starter lcklem

    (@lcklem)

    6 years, 7 months ago

    I have six screenshots, I do I post them to the forum topic?

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    6 years, 7 months ago

    I think it should be okay to link to 6 screenshots, uploading them on an image sharing service like snag.gy.

    Thread Starter lcklem

    (@lcklem)

    6 years, 7 months ago

    Thank you.

    Thread Starter lcklem

    (@lcklem)

    6 years, 7 months ago

    Here are the screenshot links I took of before and after effects of the older version of the plugin and the newer versions.

    https://www.screencast.com/t/grHNg0cu5JZ

    Two of screenshots include how our homepage looks with the correct layout and the column sizing slider on the right. The others show what the homepage looks like with the newer version installed, the missing column slider on the right and a message I keep receiving periodically. Please click on details at the top of each to get the description of the screenshot.

    • This reply was modified 6 years, 7 months ago by lcklem.
    • This reply was modified 6 years, 7 months ago by lcklem.
Viewing 15 replies - 1 through 15 (of 18 total)
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