Great customer service

  • Tammy Lee

    (@tamfit)


    2 years, 6 months ago

    Editing my original review that complained about the latest update and problems it caused to the design of my website. After working with support for many days they were able to fix the problems. Very stressful experience but all is good now and support was kind and helpful the whole way through.

    • This topic was modified 2 years, 6 months ago by Tammy Lee. Reason: Updated experience
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support sujaypawar

    (@sujaypawar)

    2 years, 6 months ago

    @tamfit

    So sorry for your experience and frustration. We take the responsibility and will work with you to get this resolved.

    Could you please share the URL of your website so that we can track your support ticket?

    Or could you please reply to our email and share the link to this thread? I would like to personally take a look at your situation and provide you with a solution.

    Again, sincere apologies for the trouble, and I look forward to hearing from you.

    Thread Starter Tammy Lee

    (@tamfit)

    2 years, 6 months ago

    Thank you. Your support team was finally able to get to the root of things. All is good now. I updated my review.

    BSF – Sweta Kumari

    (@swetakumari)

    2 years, 6 months ago

    Thank you @tamfit for confirming.

    Again, I would like to apologize for the frustration the 2.0 update caused.

    Our team worked hard, tried its best to make it a smooth transition from prior versions to 2.0, and ran an extensive public beta testing program for several weeks. However, it seems we could not test all these possibilities. We’re so sorry for the trouble.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Great customer service’ is closed to new replies.