Jetpack social dont work on subdomain

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  • Plugin Support Stef (a11n)

    (@erania-pinnera)

    1 week, 1 day ago

    Hi there, @ghost81,

    Thanks for bearing with us whiles our tech team investigated your issue.

    From our developers’ findings, it looks like tour custom post type wasn’t fully ready when Jetpack tried to set up the sharing options. Because of that, Jetpack never received your “share to these networks” settings, so it assumed everything should be skipped.

    This kind of timing issue can happen on multisite setups, especially on subsites. To check on that and see if we can address that, could you please answer the following?

    • When is the CPT registered? It must be registered on the init hook with the default priority (10) or earlier. If you don’t know what it means, you can check with your host who might be able to help.
    • Is the plugin/theme that registers the CPT active only on this subsite, not network-wide? This can change the loading order and cause the issue.

    If you can verify these two points, we’ll know exactly how to get everything working smoothly again.

    Look forward to your reply and thanks for sorting this out with us!

    Thread Starter Gabriele

    (@ghost81)

    2 days, 13 hours ago

    Hi there,

    Yes, the CPT is registered on init with priority 3 and the theme, i have is activated on all networks.

    add_action( ‘init’,’create_CPT’,3);
    add_action( ‘init’,’create_CPTtaxonomy’,4);

    I plan to move this part to the plugin as recommended by development guidelines, but I haven’t had time yet sorry 🙁

    Can I reset the social sharing section options? I can work on both the PHP and database levels if necessary.

    If you think log analysis is necessary, I can provide it, but I’ll need an email address to send the anonymized logs to.

    Grazie

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