Jetpack crashing my site again

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  • Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    1 week, 3 days ago

    Hi there, @joweir,

    Sorry this happened to you again. We worked on the issue at our end, and the IP should be fine as far as it concerns us.

    Upon checking the connection with Jetpack, I noticed that the very IP that’s failing repeatedly (120.138.18.111) reports a block at the server end. Could you please ask your hosting provider to unblock it and allow the connection through that IP?

    Then, try to reconnect Jetpack, and if the issue persists, we’ll investigate further.

    Let me know how you get on, and thanks for sorting this out with us!

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    2 days, 15 hours ago

    Hi there, @joweir,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

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