Jetpack can not be configured

Resolved samgo3c
(@samgo3c)

2 years, 7 months ago

My website can’t connect to jetpark after reinstalling SSL
I have tried removing SSL and reinstalling jetpark, but it still doesn’t work

Below is my website status information, hope it will help the team to help me find the problem, thanks

### jetpack ###
site_id: false
ssl_cert: No
time_diff: undefined
version_option: 11.1.1:1657770410
old_version: 11.1.1:1657770410
public: Private
master_user: 未設定主使用者。
current_user: #1 desigroot
tokens_set: None
blog_token: Not set.
user_token: Not set.
version: 11.1.1
jp_plugin_dir: /var/www/html/wordpress/wp-content/plugins/jetpack/
plan: free
protect_header: {“trusted_header”:”REMOTE_ADDR”,”segments”:1,”reverse”:false}
full_sync: {“started”:”Thu, 01 Jan 1970 00:00:00 +0000″,”finished”:”Thu, 01 Jan 1970 00:00:00 +0000″,”progress”:[],”config”:[]}
sync_size: undefined
sync_lag: 0 seconds
full_sync_size: undefined
full_sync_lag: 0 seconds
idc_urls: {“home”:”https:\/\/www.molibuy.com.tw”,”siteurl”:”https:\/\/www.molibuy.com.tw\/wordpress”,”WP_HOME”:””,”WP_SITEURL”:””}
idc_error_option: false
idc_optin: true
cxn_tests: All Pass.`

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support Animesh Gaurav (a11n)
(@bizanimesh)

2 years, 7 months ago

Hi there,

I checked the site that you mentioned above but is not loading in my browser. I also checked your site at https://www.isitdownrightnow.com and it is also showing the site is down for everyone. Could you please reach out to your host and check for the possible reason and fix it?

Once your site started to load, you can get back here and we will check for the Jetpack connection issue.

Thread Starter samgo3c
(@samgo3c)

2 years, 7 months ago

HI
I just used the website you provided to check, my website is live

my website: https://www.molibuy.com.tw

Plugin Support MadHatter (a11n)
(@madhattersez)

2 years, 7 months ago

Hello, there.

I see that https://www.molibuy.com.tw is up now, but it looks like both the core of your WordPress and Jetpack are both in need of updating to the newest versions.

It would be a good idea to make sure that all of your plugins, theme, PHP version, and core of WordPress are all updated before trying to connect Jetpack again (your host can help with all of that if you need them to).

Once those are all updated, please let us know and we’ll try another connection test. Thanks!

Thread Starter samgo3c
(@samgo3c)

2 years, 7 months ago

Hi.
I updated all systems
Then after deleting and installing Jetpack again, it still cannot be configured

deathlynotes
(@deathlynotes)

2 years, 7 months ago

Hi @samgo3c

We could not resolve the A record for your domain, likely, you have recently registered your domain name.

It takes several hours for new or transferred domain names to start working, so please check back later.

Please contact your web hosting provider if you still have the same error after 48 hours.

Let me know if you have any questions.

Viewing 5 replies - 1 through 5 (of 5 total)

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