• scottxiao

    (@scottxiao)


    I’m not sure if there’s a bug, but today’s backup didn’t work. Over the past few months, I’ve manually created more than eight snapshots, and most of them have worked fine during testing. However, today, I encountered an issue with the Astra theme on the contact page after adding a Google Map. When I noticed the page wasn’t displaying properly, I removed the map without saving, but the issue persisted.

    I then reverted to a snapshot I created 20 minutes ago, but the problem remained. I tried restoring a snapshot from eight hours ago, but the issue still wasn’t resolved. I’ve reached out to Astra/Brainstorm Force via email, but I haven’t received clear troubleshooting instructions yet.

    I’d really appreciate any advice from the WP Reset team. Thanks!

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  • Plugin Support Gordan

    (@gordano)

    It’s very difficult to say with certainty based on what you described 🙁 I’d assume the snapshot is incomplete. Probably, the database is big, so the process doesn’t end properly.

Viewing 1 replies (of 1 total)
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