Issues with syncing products

  • Resolved katharinemills

    (@katharinemills)


    11 months, 2 weeks ago

    Hi there,

    The sync works great for customers, but the products don’t get synced before the orders. So there are tons of errors like Error Code 400 :: A product with the provided variant ID does not exist in the account for this list. on 2701 in …/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-api.php

    Clearly there isn’t a product ID there because the sync hasn’t imported them yet.

    When looking at the WooCommerce logs, this is the first Error in the log.

    I’ve enabled remote diagnostics as well as Debug logging.

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support KJ

    (@kjvextras)

    11 months ago

    Hi @katharinemills we just made some updates to the plugin and 5.3 is now available. Drop your URL so that we can check it out – if you prefer not to post in the public WordPress support thread, we’ve created this Form link

    Do you mind updating the plugin and checking to see if you are getting these errors? Additionally, is there anything in particular beyond these errors you would like us to resolve?

    Let us know!

    • This reply was modified 11 months ago by KJ.
    Plugin Support khungate

    (@khungate)

    9 months, 2 weeks ago

    Hi there, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

    Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Viewing 2 replies - 1 through 2 (of 2 total)

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