Issues with FAQ Display on Mobile Devices

  • Resolved martinbquadrat

    (@martinbquadrat)


    6 months, 4 weeks ago

    Dear Development and Support Team,

    I have been using your plugin since yesterday and I am very satisfied with it. After a long day, I finished my work yesterday evening and was very pleased with the result.

    Unfortunately, I later discovered that the FAQs are not being displayed on mobile devices. It works perfectly on a computer, but on a mobile device, it seems as if there is simply no content on the page.

    I have read in other forum posts that the problem might be related to the theme. We are using U-Design (WP Premium Theme). To be sure, I tested two other themes earlier today, but unfortunately with the same result.

    I would be very grateful if you could assist me with this issue.

    Best regards from Austria,
    Martin

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support deepesh paliwal

    (@deepeshpaliwal)

    6 months, 3 weeks ago

    Hello @martinbquadrat,

    Right now there is no accordion on shared URL, please put accordion’s shortcode then share url…so we can check your issue.

    Thanks

    Thread Starter martinbquadrat

    (@martinbquadrat)

    6 months, 3 weeks ago

    Hello!

    Thank you for your quick feedback. I was very surprised by your previous response, so I clicked on the link myself and was astonished to find that the accordions were no longer visible on my computer either.

    I then logged back into my WordPress page to search for the problem. I found that the accordions are visible as soon as I am logged into my page.

    In summary:

    • The shortcode is definitely on the page with the given URL.
    • Apparently, the accordions are only visible when I am logged into my page.

    I don’t really understand this, but I sincerely hope you have a solution for this.

    Regards,
    Martin

    Plugin Support deepesh paliwal

    (@deepeshpaliwal)

    6 months, 3 weeks ago

    Hello @martinbquadrat ,

    It’s not the plugin issue. This issue regarding to your theme. May be there is some setting or confliction.

    You have to check it by changing theme.

    Thanks

    Thread Starter martinbquadrat

    (@martinbquadrat)

    6 months, 3 weeks ago

    As I wrote:
    I have read in other forum posts that the problem might be related to the theme. We are using U-Design (WP Premium Theme). To be sure, I tested two other themes earlier today, but unfortunately with the same result.

    So I already tested it with two other themes, with the same result. I dont´t want to rebuild the whole page. Please give me an other solution to fix this issue.

    Thanks.

    Plugin Support deepesh paliwal

    (@deepeshpaliwal)

    6 months, 3 weeks ago

    Hello @martinbquadrat,

    It’s not a plugin side issue. please check once by doing temporarily deactivate other plugins to see if there’s a conflict causing the issue…if you found a cause plugin then let me know.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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