Issues Since Update

  • bekkic90

    (@bekkic90)


    9 months, 2 weeks ago

    Since the update I have had a few things acting up.

    On the Hero, if I choose video the image loads fine, if I choose photo then the image comes up twice and overlaps itself in a weird way.

    In the customizer my header is black but it shows as white instead. On mobile the menu doesn’t show (or shows white on white maybe?) which means you can’t navigate the site easily. Connecting to this, my headings should be white but are showing as black.

    Another issue I am having with the header is that I am trying to add in the social buttons but they are not showing or giving me an option to.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • A. M. Riffaz

    (@riffaz)

    9 months, 2 weeks ago

    Hi @bekkic90,

    I tested the latest Sydney update on a fresh test site and couldn’t replicate the problems you’re encountering, suggesting these issues may be specific to your site’s configuration. Below, I’ve addressed each issue you mentioned and included troubleshooting steps to help resolve them.

    1. Loss of Custom Settings in Appearance > Customize

    It sounds like you’ve lost your custom settings in the Customizer (Appearance > Customize), which is often caused by caching or CDN-related issues. I noticed some CDN code in your site’s source code. To rule this out, please try the following:

    • Temporarily disable your CDN service.
    • Clear all caches, including:
    • Server-side caches (e.g., via your hosting control panel).
    • Any caching plugins (e.g., WP Rocket, W3 Total Cache).
    • Your browser cache.
    • Check if the Customizer settings are restored after clearing caches.

    Could you please confirm whether disabling the CDN and clearing caches resolves the issue? If the problem persists, please share:

    • Whether you see the correct settings in the Customizer backend after clearing caches.
    • Any error messages or unusual behavior in the Customizer.

    2. Hero Image Issue (Photo vs. Video)

    You mentioned that when selecting “Photo” for the hero section, the image appears twice and overlaps oddly, but it works fine with “Video.” I visited your homepage and currently see the hero image displaying correctly (only once).

    Could you please clarify:

    • Is this issue still occurring, or has it been resolved?
    • becasue I see a singel image on our homepage hero section is displayed correctly (only nonce)

    3. Header Color Mismatch (Black in Customizer, White on Frontend)

    You noted that the header is set to black in the Customizer but appears white on the frontend. To troubleshoot:

    • In Customizer > Header > Header Style, try selecting a different color (e.g., blue or gray) and save/publish the changes.
    • Clear caches (as outlined above) and check if the new color appears correctly on the frontend.

    Could you please share:

    • The result of changing the header color (e.g., does he new color appear, or does it still show white?).

    4. Mobile Menu Not Showing

    You mentioned that the mobile menu doesn’t appear (or may be white-on-white), making navigation difficult on mobile devices. I checked your site and couldn’t see the mobile menu, even after adjusting the mobile header background color in the Customizer, suggesting the menu may not be rendering at all.

    To troubleshoot, please try:

    • In Customizer > Header > Mobile Header, select a different mobile menu layout as outlined in our documentation: Mobile Header Settings.
    • Ensure the menu is assigned to the correct location (Appearance > Menus > Manage Locations).
    • Test with a contrasting background color for the mobile header to rule out a white-on-white issue.

    5. Social Buttons Not Showing in Header

    You mentioned difficulty adding social buttons to the header, with no option to do so. To clarify, are you referring to the Header/Footer Builder not appearing as expected in Customizer > Header/Footer Builder, as shown in our documentation: Header/Footer Builder? Or is the social icons option missing entirely?

Viewing 1 replies (of 1 total)

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