Issue with convert for /elementor folder for cropped images by elementor

  • miladox

    (@miladox)


    2 months, 1 week ago

    I found 1 issue with the plugin
    It’s not converting the images in /elementor folder
    so it does convert all images but not the /elementor

    in that folder there are the images are sized customer by the Elementor. Can you please let me know how can we also make it work with Elementor custom cropped images?

    • This topic was modified 2 months, 1 week ago by miladox.
Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support nicholas2019

    (@nicholas2019)

    2 months, 1 week ago

    Hello @miladox ,

    To assist you effectively, could you please provide the following information to help identify the issue?

    1. Is the /elementor folder present in the Uploads directory?
    2. Are the images resized by Elementor in that folder visible in the Media Library?

    Kind regards.

    Thread Starter miladox

    (@miladox)

    2 months, 1 week ago

    Hello and thanks for the reply, I can see a great support behind this and im glad 🙂

    here is the details you needed

    1. Is the /elementor folder present in the Uploads directory?
      Yes It is under uploads folder
      for example: ….com/wp-content/uploads/elementor/thumbs/
    2. Are the images resized by Elementor in that folder visible in the Media Library?
      Yes
      When you upload an image in Elementor, there are for pre-sized options and costume
      Thumbnail – 150 x 150 >>>>> (/wp-content/uploads/)
      Medium – 300 x 300 >>>>> (/wp-content/uploads/)
      Medium Large – 768 x 0 >>>>> (/wp-content/uploads/)
      Large – 1024 x 1024 >>>>> (/wp-content/uploads/)
      1536×1536 – 1536 x 1536 >>>>> (/wp-content/uploads/)
      2048×2048 – 2048 x 2048 >>>>> (/wp-content/uploads/)
      Full >>>>> (/wp-content/uploads/)
      Custom >>>>> (/wp-content/uploads/elementor)

      as you can see custom is at the end and when I choose custom image will be saved in this folder “/wp-content/uploads/elementor/” and it will not be detected by CompressX


    • This reply was modified 2 months, 1 week ago by miladox.
    Thread Starter miladox

    (@miladox)

    2 months, 1 week ago

    Any updates ?

    would you want me to send a video ? Sobyou can see the issue ?

    Plugin Author CompressX

    (@compressxio)

    2 months, 1 week ago

    Hi @miladox

    We are checking out and try to reproduce the problem step by step, but we need more time, it will help us a lot to locate the issue if we can see a video. Thank you so much:)

    All the best

    • This reply was modified 2 months, 1 week ago by CompressX.
    Thread Starter miladox

    (@miladox)

    2 months, 1 week ago

    Sure

    please click on the link below and watch the video

    https://www.loom.com/share/f021933f9cea4efeaf42b216ce241e52

    that would surely help

    Plugin Support nicholas2019

    (@nicholas2019)

    2 months, 1 week ago

    @miladox, thank you for your video. We are currently troubleshooting the issue, specifically addressing the images customized with Elementor. This may require some additional time. We appreciate your patience and understanding.

    Plugin Support nicholas2019

    (@nicholas2019)

    2 months, 1 week ago

    Hello @miladox ,

    To effectively troubleshoot the issue, could you please send us the debug information via CompressX’s system information page? Thank you in advance for your assistance.

    To ensure efficient tracking of your thread, we kindly ask you to include the link to the thread in your email.

    Kind regards.

    Thread Starter miladox

    (@miladox)

    2 months, 1 week ago

    Info sent to your email

    Can you please confirm if you have recieved it ?

    • This reply was modified 2 months, 1 week ago by miladox.
    • This reply was modified 2 months, 1 week ago by miladox.
    • This reply was modified 2 months, 1 week ago by miladox.
    • This reply was modified 2 months, 1 week ago by miladox.
    Plugin Support nicholas2019

    (@nicholas2019)

    2 months, 1 week ago

    @miladox, you can send the debug information to us at support(a)wpvivid.com or directly through CompressX’s system information page in your WordPress backend.

    BTW, please remember to include the link to the thread in your email.

    Thread Starter miladox

    (@miladox)

    2 months, 1 week ago

    Info sent to your email

    Can you please confirm if you have received it ?

    was the info what you needed ?

    Plugin Support nicholas2019

    (@nicholas2019)

    2 months, 1 week ago

    Yes, we have received your debug information.

Viewing 11 replies - 1 through 11 (of 11 total)
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