Hi @gustavobing,
We’re really sorry to hear about the trouble you ran into, and we appreciate you sharing your experience. We couldn’t find any support requests associated with your account, but if there was a fatal error or conflict that caused your site to crash, we’d be more than happy to help investigate and get to the bottom of it. You can reach us anytime through our support form here: https://smashballoon.com/support
In our experience, issues like this are often caused by a conflict with another plugin or theme, and getting access to more details, such as your WordPress debug log, can help us identify the problem and offer a fast, accurate fix. We’re here to help, and we’d really appreciate the opportunity to work with you directly to resolve this.
Thank you again for your feedback.
Hello!
I accessed the files directly via provider panel and rename the folder. Thus, the website was working again.
Unfortunately I removed the plugin and used another one much more simpler. But I would give another try to your plugin. It was very well recommended by chatGPT.
Thanks for the reply.
Hey @gustavobing, thanks for following up, we’re glad to hear you were able to get your site back up and running. If you ever decide to give the plugin another try and run into any issues, please don’t hesitate to reach out to us directly at https://smashballoon.com/support. We’re always happy to help and work closely with our users to ensure everything runs smoothly.
We appreciate your openness to trying the plugin again.
