Is Support Still Active?

  • Resolved paolurso

    (@paolurso)


    11 months, 3 weeks ago

    Hi there,
    I’m reaching out here publicly as I’ve sent multiple follow-up emails to your support over the past two months without receiving any reply.

    Initially, I was in contact with Sravan regarding some issues and I was told that the concerns had been forwarded to the developers. Since then, I haven’t heard anything back, despite several polite reminders.

    I would like to ask:
    Is the support team still active?
    Is the project still being actively maintained?

    I’ve always appreciated the quality of LatePoint, but the lack of response for such a long time is concerning. I’d really appreciate some clarity on the current status of support and ongoing development.

    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    11 months, 3 weeks ago

    Hello @paolurso,

    Apologies for any confusion. We are active on both our support portal and WP.org.

    Please share the ticket number with us, I’ll check it and update you accordingly.

    Looking forward to hearing from you.

    Thread Starter paolurso

    (@paolurso)

    11 months, 3 weeks ago

    Hi @bhshravankumar,

    Thank you for your reply.

    The ticket number is #602079. I’d really appreciate it if you could check and provide an update.

    Looking forward to your response.

    Best,
    Paolo

    Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    11 months, 3 weeks ago

    Hello @paolurso,

    Thank you for sharing the ticket number with us. I’ll follow up with you directly on the support forum ticket.

    Thanks for your cooperation.

    Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    11 months, 1 week ago

    Hello @paolurso,

    We have replied your ticket on our support forum, I’m going to close this thread and mark this thread as resolved.

    However, please feel free to start a new thread if you have any further questions or require additional assistance in the future.

    Thank you for your understanding and cooperation.

Viewing 4 replies - 1 through 4 (of 4 total)

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