iPad mini issue | WordPress.org

Resolved mica123
(@mica123)

7 months, 4 weeks ago
I have a staging site using Cyberchimps Responsive theme. Your plugin works well across various screen sizes except the iPad Mini in portrait orientation – the landscape orientation is absolutely fine. There is a big empty gap on the page below the Return home button in portrait orientation. I tried to identify the empty space in Dev tools, but I am not getting anywhere – the empty space is simply part of the page content. It may be that the theme error template has something to do with it but I am not able to pinpoint it. I also tried to activate the compatibility mode in your settings but it made no difference.

Would you be able to suggest something? Thank you.
- This topic was modified 7 months, 4 weeks ago by mica123. Reason: additinal detail

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support Andrew Wilder
(@eatingrules)

7 months, 4 weeks ago

Hi @mica123! Thanks for using Smart Custom 404.

Our plugin doesn’t handle any design or layout — all of that is controlled by your theme and whatever you create in the Editor for your 404 page, so it’ll be best to contact Cyberchimps for assistance. https://cyberchimps.com/open-a-ticket/

However, as a courtesy, I’d be happy to take a quick look if you provide your site/example URL?

Thread Starter mica123
(@mica123)

7 months, 4 weeks ago

Thank you very much for your quick response. I very much appreciate it. I am not able to give you the URL link as the site is in development on my computer. So this makes it difficult. I might try Cyberchimps. Thank you again.

Plugin Support Andrew Wilder
(@eatingrules)

7 months, 4 weeks ago

You bet! Hope Cyberchimps can help you track it down. 😊

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘iPad mini issue’ is closed to new replies.

3 replies
2 participants
Last reply from: Andrew Wilder
Last activity: 7 months, 4 weeks ago
Status: resolved