Invoice downloading error

  • Resolved efaldogan

    (@efaldogan)


    2 months ago

    Hello,

    It doesn’t work on my website. From the customer’s view I cannot download the invoice but when I click to print the invoice, my website shows this:

    There has been a critical error on this website.

    Learn more about troubleshooting WordPress.

    Print button just shows the invoice.

    Please help me today

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    2 months ago

    Hi @efaldogan,

    Thanks for reaching out.

    Kindly share the Fatal error log (WooCommerce > Status > Logs > Fatal errors) and WooCommerce system status report (WooCommerce > Status > System status > Get system report) for a better understanding of the issue.

    You may share the details via this link if you have any privacy concerns.

    joeyxpole

    (@joeyxpole)

    2 months ago

    Hi, we have the same issue. Where can we submit the fatal error log, please?

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    2 months ago

    Hi @joeyxpole,

    You may share the Fatal error log (WooCommerce > Status > Logs > Fatal errors) and WooCommerce system status report (WooCommerce > Status > System status > Get system report) with us for a better understanding of the issue.

    If you have any privacy concerns you may share them via this link.

    joeyxpole

    (@joeyxpole)

    2 months ago

    Thanks, submitted via ticket #78325.

    joeyxpole

    (@joeyxpole)

    1 month, 4 weeks ago

    All sorted with assistance from the team; thanks for the help, guys!

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    1 month, 3 weeks ago

    Hi @efaldogan,

    It has been quite some time since our last communication, so we will mark this thread as resolved. Please open a new thread if you are still facing issues or have questions that you need us to answer.

Viewing 6 replies - 1 through 6 (of 6 total)
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