invalid payment method Apple Pay

Resolved pollame78
(@pollame78)

2 years ago

I have issue with Apple Pay payments; I receive the error “invalid payment method.” Payments with Stripe are working fine. I contacted Stripe support, and they informed me that, after checking, Apple Pay is correctly activated on the account. All plugins are up to date.

Viewing 5 replies - 1 through 5 (of 5 total)

carolm29 (woo-hc)
(@carolm29)

2 years ago
Hey there, @pollame78! Thanks for contacting us. I’m happy to help you.

As I understand the Apple Pay button shows, but you get this error message, correct?

I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:
- System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
- Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
  You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
- Please also enable Stripe logs and try a test purchase to generate them and share them with us. You can enable them at WooCommerce > Settings > Payments > Stripe > Settings > Advanced. And after a test purchase, you can find them at the same place as the fatal errors, you just need to search for Stripe instead.
Looking forward to your reply.

Have a wonderful day!
Thread Starter pollame78
(@pollame78)

2 years ago
There is personal information, and I would prefer to avoid forwarding it here in public. Could the issue be that the WordPress installation is in a subdirectory, while the domain is classic? For example: https://domain.com/folder, while https://domain.com is the site link.
- This reply was modified 2 years ago by pollame78.
ckadenge (woo-hc)
(@ckadenge)

2 years ago

Hi @pollame78,

In order to be able to troubleshoot the issue further, please feel free to contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page.

Also include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.
Thread Starter pollame78
(@pollame78)

2 years ago
```
In my Stripe account under payments, I see my test. I encounter the following message: "The PaymentIntent requires a payment method." Here's the detailed event (I replaced the codes with XXXX for privacy.):



{
"id": "pi_XXXXXXXXXXXXXXXXXXXXXXX",
"object": "payment_intent",
"last_payment_error": null,
"livemode": true,
"next_action": null,
"status": "requires_payment_method",
"amount": 51,
"amount_capturable": 0,
"amount_details": {
"tip": {
}
},
"amount_received": 0,
"application": null,
"application_fee_amount": null,
"automatic_payment_methods": null,
"canceled_at": null,
"cancellation_reason": null,
"capture_method": "automatic",
"charges": {
"object": "list",
"data": [
],
"has_more": false,
"total_count": 0,
"url": "/v1/charges?payment_intent=pi_XXXXXXXXXXXXXXXX"
},
"client_secret": "pi_XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
"confirmation_method": "automatic",
"created": XXXXXXXXXXX,
"currency": "eur",
"customer": null,
"description": null,
"invoice": null,
"latest_charge": null,
"metadata": {
},
"on_behalf_of": null,
"payment_method": null,
"payment_method_configuration_details": null,
"payment_method_options": {
"card": {
"installments": null,
"mandate_options": null,
"network": null,
"request_three_d_secure": "automatic"
}
},
"payment_method_types": [
"card"
],
"processing": null,
"receipt_email": null,
"review": null,
"setup_future_usage": null,
"shipping": null,
"source": null,
"statement_descriptor": null,
"statement_descriptor_suffix": null,
"transfer_data": null,
"transfer_group": null
}
```
- This reply was modified 2 years ago by pollame78.
anastas10s
(@anastas10s)

2 years ago

👋 hey @pollame78

Let’s zoom out for a moment, and take things from the top.

I have issue with Apple Pay payments; I receive the error “invalid payment method.” Payments with Stripe are working fine. I contacted Stripe support, and they informed me that, after checking, Apple Pay is correctly activated on the account. All plugins are up to date.

Could you please provide us with a screenshot where the error message appears, so that we can see what you are describing?

If you don’t already have a screenshot service installed, here are a few free options:

https://snipboard.io
http://skitch.com/
http://getcloudapp.com/
http://awesomescreenshot.com/
There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/

From what I gather, Stripe payments are coming though just fine. The issue appears with the error message for Apple Pay. Am I getting this?

First-up, Apple Pay has requirements that need to be met (related documentation linked here).

In order to properly display express checkout options, your site will need to be configured in a way that is compatible with those specific express checkout methods. There are requirements that apply to all options, but some express checkout methods have specific requirements that need to be met. Further documentation can be found linked here.

Could you verify they are met at your site, please?

There is personal information, and I would prefer to avoid forwarding it here in public.

The site’s System Status Report (SSR) contains useful details that help us identify and troubleshoot issues. More details on its contents can be found linked here. Feel free to use a service like https://quickforget.com/ for pasting it there, before posting in the forum here.

With regard to logs, kindly redact personal customer information before posting them in public forums, like this. Sharing with a service like https://quickforget.com/, as mentioned above, is also recommended.

We await your response to better assist you.