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Forums / Plugin: WP Support Plus Responsive Ticket System / Internal Ticket Updates?
(@darienandrew)
8 years, 10 months ago
Is it possible to create an “internal” update to a ticket that would only be seen by staff and not the end customer who originated the ticket?
(@nehap)
Hi @darienandrew,
Yes,it is possible. Use Add Note while replying the ticket, this will be visible to only staff members.
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