Thanks for your quick reply @sterndata
We’ve been trying this, however, when loading the wp-config page, we just get a blank white screen.
No, you edit it via your hosting control panel, or download the file, edit locally, and re-upload.
Hey @sterndata
I’m the boyfriend of OP, it seems to me that they don’t even have a hosting control panel. That’s why I’m struggling with this. They bought the domain through a website and there is no way for me to access either phpmyadmin, cpanel or anything remotely close to that. I don’t know where the host is…
The host seems to be “vimexx”: https://www.vimexx.nl/ Please contact their support.
[sdstern@sds-desk ~]$ nslookup avenuedanvers.be
Server: 127.0.0.53
Address: 127.0.0.53#53
Non-authoritative answer:
Name: avenuedanvers.be
Address: 185.220.172.5
Name: avenuedanvers.be
Address: 2a06:2ec0:1:e::147
[sdstern@sds-desk ~]$ whois 185.220.172.5
[Querying whois.ripe.net]
[whois.ripe.net]
% This is the RIPE Database query service.
% The objects are in RPSL format.
%
% The RIPE Database is subject to Terms and Conditions.
% See http://www.ripe.net/db/support/db-terms-conditions.pdf
% Note: this output has been filtered.
% To receive output for a database update, use the "-B" flag.
% Information related to '185.220.172.0 - 185.220.172.7'
% Abuse contact for '185.220.172.0 - 185.220.172.7' is '[email protected]'
inetnum: 185.220.172.0 - 185.220.172.7
descr: VIMEXX
netname: NL-STICHTING-DIGI-NL-20150611
country: BE
geoloc: 50.7634 5.30638
admin-c: MG21095-RIPE
tech-c: MG21095-RIPE
status: ASSIGNED PA
mnt-by: nl-stichting-digi-nl-1-mnt
mnt-by: MNT-DGNL
created: 2018-08-30T12:44:57Z
last-modified: 2022-01-03T09:34:43Z
source: RIPE
person: M. Gerritsen
address: Vimexx B.V.
address: Keulenstraat 12
address: 7418ET Deventer
address: NETHERLANDS
phone: +310203120400
nic-hdl: MG21095-RIPE
mnt-by: nl-stichting-digi-nl-1-mnt
created: 2015-06-10T08:33:21Z
last-modified: 2021-04-28T10:49:05Z
source: RIPE # Filtered
% Information related to '185.220.172.0/24AS206281'
route: 185.220.172.0/24
descr: VIMEXX
origin: AS206281
mnt-by: nl-stichting-digi-nl-1-mnt
mnt-by: MNT-DGNL
created: 2018-08-31T15:04:18Z
last-modified: 2022-01-03T09:34:05Z
source: RIPE
% This query was served by the RIPE Database Query Service version 1.103 (HEREFORD)
[sdstern@sds-desk ~]$
Okay @sterndata
I’ve been able to access both directadmin and phpmyadmin now, I can’t seem to find where to solve the issue right now. I can’t find a wpconfig file in phpmyadmin.
Vimexx won’t help me as they say the hosting is their responsibility but the making of the website isn’t.
It’s not in PHPMYADMIN. It’s a file in the root of your WordPress directory. Look at the files. Edit wp-config.php.
I can’t seem to find wp-config.php @sterndata
Can you access your hosting via FTP? Is there a file manager in the control panel?
@sterndata We seem to have solved the issue. Thanks for all your help.
Okay I’m so sorry @sterndata but it seems we don’t have fixed the issue entirely.
I had to change the password of phpmyadmin because we didn’t know the password in directadmin, then changed both the wordpress url and the site url in wp options in phpmyadmin, then changed the password in wpconfig in the file manager so it would be correct.
We can now access the wordpress dashboard again.
However on some browsers or computers/phones we can’t seem to access the website at all. And on others we can, but we aren’t able to select anything from the drop down menu’s, if we click on a subcategory we just get the internal server error message again.
I don’t know if you can access the website or not. Is this possible because of the changes and the website needs some time to adapt back?
Kind regards
I see a 500 error.
Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.
Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://wordpress.org/support/article/debugging-in-wordpress/
You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.
If you cannot access wp-admin, there are other ways to deactivate plugins: https://wordpress.org/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus
I’ve never seen so many errors in my life. @sterndata
It seems to be the same one everytime though
>> [Mon May 23 17:34:25.075050 2022] [core:error] [pid 54223:tid 140246209406720] [client 82.143.93.204:52793] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace. <<
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This reply was modified 3 years, 10 months ago by
emmav22.
I’m thinking you messed up the URLs. Please — do not mess with the database. Edit wp-config.php as originally suggested.
We changed the urls back to the original urls in wp options as we found online. Is there anything we can do now? This is for a school project. @sterndata
